Head of Inside Sales & Customer Development

Excecutive Talents; Antwerpen; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Excecutive Talents in Belgium is seeking a strategic Head of Inside Sales & Customer Development to lead a 30–35 person team across multiple sites and to deliver exceptional customer experience while driving commercial performance.

You will collaborate with the Belgian leadership and international stakeholders to translate strategic objectives into concrete actions, coach Team Leads, optimize processes and embed best practices across an international matrix.

Responsabilités

• Lead a team of 30-35 Inside Sales & Customer Advisors across multiple locations.
• Drive operational excellence, commercial performance and customer experience.
• Align with Belgian leadership and international stakeholders to translate strategy into deliverables.
• Build a high-performing organisation by developing talent and empowering Team Leads.
• Establish performance frameworks, monitor KPIs and steer towards ambitious objectives.
• Continuously evaluate and optimise workflows, sales processes and customer interactions to improve efficiency and quality.
• Leverage data, reporting and digital tools to identify trends and generate actionable insights.
• Act as the driving force behind operational change, embedding new initiatives and best practices.
• Build trusted relationships with key internal stakeholders, ensuring cross-functional collaboration in an international matrix environment.
• Champion a customer-centric mindset balancing commercial ambition with service excellence and long-term customer value.

Description du poste

As Head of Inside Sales & Customer Development

you will play a pivotal leadership role within the Belgian organization. You will be responsible for leading a team of 30-35 Inside Sales & Customer Advisors across multiple locations, ensuring operational excellence, commercial performance and an outstanding customer experience.

Working closely with both the Belgian leadership team and international stakeholders, you will translate strategic objectives into clear deliverables driving accountability and ownership.

• Build a high-performing organisation by developing talent, empowering Team Leads and fostering a culture of ownership, accountability and continuous improvement.
• Establish clear performance frameworks, monitor business-critical KPIs and proactively steer the organisation towards ambitious commercial and operational objectives.
• Continuously evaluate and optimise workflows, sales processes and customer interactions to improve efficiency, quality and overall business performance.
• Leverage data, reporting and digital tools to identify trends, generate actionable insights and support informed decision-making.
• Act as the driving force behind operational change, successfully embedding new initiatives, technologies and best practices across the organisation.
• Build trusted relationships with key internal stakeholders, ensuring strong cross functional collaboration and alignment within an international matrix environment.
• Champion a customer-centric mindset by balancing commercial ambition with service excellence and long-term customer value.
• Play an active role within the Belgian Management Team, contributing to the company's strategic direction and supporting its continued growth.