Head of Inside Sales & Customer Development

Executive Talents; Antwerpen; Sur place; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Company car

Extralegale voordelen

Résumé du poste

Executive Talents zoekt een Head of Inside Sales & Customer Development in België. U geeft leiding aan 30–35 Inside Sales & Customer Advisors over meerdere locaties en stuurt op operationele uitmuntendheid en commerciële prestatie.

U werkt nauw samen met Belgische en internationale stakeholders om strategische doelstellingen om te zetten in concrete deliverables, ontwikkelt talent en bevordert eigenaarschap en continue verbetering.

Qualifications

• Bachelor- of Masterdiploma in een commerciële/bedrijfsgerelateerde richting.
• Aantoonbare ervaring in het leiden van grote inside sales/mteam klantenserviceteams in een B2B-omgeving.
• Uitgebreide people management-ervaring met coaching op performance.
• Sterke analytische mindset met KPI-rapportage en data-analyse.
• Ervaring in het verbeteren van operationele processen en continuous improvement.
• Uitstekende stakeholder-management vaardigheden op verschillende niveaus.
• Vloeiend in Nederlands, Frans en Engels.

Responsabilités

• Leiden van een team van 30–35 Inside Sales & Customer Advisors op meerdere locaties.
• Zorg dragen voor operationele uitmuntendheid, commerciële prestaties en klantgerichtheid.
• Samenwerken met Belgische leidinggevenden en internationale stakeholders om strategische doelstellingen om te zetten in concrete deliverables.
• Talent ontwikkelen, team Leads empoweren en een cultuur van eigenaarschap en continue verbetering bevorderen.
• KPI-frameworks opzetten en kritische KPIs volgen en sturen.
• Workflows, verkoopprocessen en klantcontacten continu evalueren en verbeteren.
• Data, rapportages en digitale tools gebruiken om trends te identificeren en besluitvorming te ondersteunen.
• Veranderingen in de organisatie doorvoeren en best practices implementeren in een internationale matrix.
• Zorg dragen voor sterke cross-functionele relaties binnen de organisatie.

Connaissances

People management

KPI management

Data analyse

Stakeholder management

Cross-functional samenwerking

Adaptability

Digital transformation

Dutch language

French language

English language

Formation

Bachelor- of Masterdiploma in commercie/bedrijfskunde

Description du poste

Wat:

Frequentie: Dagelijks Wekelijks

Head of Inside Sales & Customer Development

Our client is an international, fast-growing organization operating in a highly dynamic and data-driven B2B environment. As part of a leading European group, the Belgian organization combines entrepreneurial agility with the structure and support of an international matrix organization. To support its continued growth and further strengthen its customer-facing operations, our client is looking for a Head of Inside Sales & Customer Development.

Head of Inside Sales & Customer Development

As Head of Inside Sales & Customer Development, you will play a pivotal leadership role within the Belgian organization. You will be responsible for leading a team of 30-35 Inside Sales & Customer Advisors across multiple locations, ensuring operational excellence, commercial performance and an outstanding customer experience.

Working closely with both the Belgian leadership team and international stakeholders, you will translate strategic objectives into clear deliverables driving accountability and ownership.

• Build a high-performing organisation by developing talent, empowering Team Leads and fostering a culture of ownership, accountability and continuous improvement.
• Establish clear performance frameworks, monitor business-critical KPIs and proactively steer the organisation towards ambitious commercial and operational objectives.
• Continuously evaluate and optimise workflows, sales processes and customer interactions to improve efficiency, quality and overall business performance.
• Leverage data, reporting and digital tools to identify trends, generate actionable insights and support informed decision-making.
• Act as the driving force behind operational change, successfully embedding new initiatives, technologies and best practices across the organisation.
• Build trusted relationships with key internal stakeholders, ensuring strong cross functional collaboration and alignment within an international matrix environment.
• Champion a customer-centric mindset by balancing commercial ambition with service excellence and long-term customer value.
• Play an active role within the Belgian Management Team, contributing to the company's strategic direction and supporting its continued growth.

Profiel

• You hold a Bachelor’s or Master’s degree, providing a strong foundation for a commercial leadership role.
• Proven track record managing larger inside sales, contact centre or customer service teams within a B2B environment preferably within an international and/or matrix driven organisation.
• Extensive people management experience and know how to coach teams towards performance and accountability.
• Strong analytical mindset combined with experience managing performance through KPIs, reporting and data analysis.
• Demonstrated experience improving operational processes and implementing continuous improvement initiatives.
• Excellent stakeholder management skills with the ability to communicate effectively across different organizational levels.
• Comfortable working in a fast-changing environment where adaptability and resilience are essential.
• Affinity with digital transformation, AI tools and process automation is considered a plus.
• Fluency in Dutch, French and English are required.

Aanbod

Our client offers you the opportunity to take on a highly visible leadership position within an ambitious international organization where people, performance and innovation go hand in hand.

You will receive an attractive salary package including bonus, company car and extralegal benefits.