Head of Endpoint Services

UCB; Eigenbrakel; Hybrid; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

UCB is seeking a Head of Endpoint Services to lead the strategy and delivery of global digital workplace services, including endpoint security, mobility and device management, for a worldwide workforce. You will oversee the team, budgets and suppliers, and drive improvements that respond to evolving business needs and technologies.

Based in our Belgium office (Braine l'Alleud) with a hybrid-first approach, you will collaborate with stakeholders across regions and oversee major workplace

Qualifications

• 7+ years of experience in technology management
• 5+ years in people management
• Experience with MSPs and vendor/service management
• Budget management and supplier/contracts experience
• Experience managing endpoint infrastructure; Office 365 and device management
• Project and program management skills
• Knowledge of service/PM practices with certifications
• Strong communication and stakeholder influence across cultures

Responsibilities

• Define and deliver the global strategy for digital workplace, endpoint security and mobility services
• Work with MSPs to deliver end-to-end services and drive innovation
• Own service delivery and operational processes; improve reliability and employee experience
• Manage budgets; secure project funding; oversee supplier contracts
• Lead and develop the team; build skills and succession plans
• Oversee major workplace technology programs and change management
• Collaborate with stakeholders worldwide to translate needs into practical solutions
• Coordinate infrastructure activities for Bring the Trial to the Patient initiative

Job description

We are looking for a Head of Endpoint Services who is strategic, collaborative and user-focused to join our Digital Workplace Services team, based in our Braine l'Alleud office, in Belgium.

About The Role

You will lead the strategy and delivery of digital workplace services that help UCB employees work securely, communicate and collaborate worldwide. Your scope includes employee devices, endpoint security, mobility, printing and advanced workplace computing. Combining technology leadership with a focus on user experience, you will ensure these services remain reliable, modern and cost-effective. You will lead the team, oversee budgets and suppliers, and drive improvements that respond to evolving business needs and emerging technologies.

Who You'll Work With

You will be working in a team that delivers and continuously improves digital workplace services for colleagues across the globe. You will collaborate with technology teams, business stakeholders and senior leaders across Europe, North America, Latin America and Asia Pacific. You will also work closely with external service providers and project teams, aligning priorities and supporting the successful introduction of new workplace solutions.

What You'll Do

• Define and deliver the global strategy for digital workplace, endpoint security and mobility services, balancing user needs, security, innovation and cost
• Work with our MSPs to deliver seamless end to end services and drive innovation
• Own service delivery and operational processes, driving continuous improvements in reliability, support and the employee experience
• Manage capital and operating budgets, secure project funding, and oversee supplier contracts and external resources
• Lead and develop your team, building the skills, collaboration and succession plans needed to support current and future priorities
• Oversee major workplace technology programs, coordinating delivery and change management to support adoption across the business
• Partner with stakeholders worldwide to understand business needs and translate them into practical workplace solutions and service improvements
• Serve as the infrastructure contact for the Bring the Trial to the Patient initiative, coordinating infrastructure-related activities and responsibilities

Interested? For this role we’re looking for the following education, experience and skills

• At least 7 years of experience in technology management, preferably within technology infrastructure or business-facing technology services
• At least 5 years of experience in people management, with experience leading teams in technical support and development environments
• Experience working with MSPs and with vendor and service management
• Budget management experience, alongside supplier, contract and service management experience
• Experience managing endpoint infrastructure at a technical or leadership level, with practical knowledge of Microsoft Office 365 and device management technologies
• Experience delivering technology upgrades, health checks and migrations, supported by strong project and program management skills
• Knowledge of structured service management and business change management practices, with relevant service or project management certification
• Strong communication, presentation, negotiation and problem-solving skills, with the ability to influence senior stakeholders and collaborate across cultures

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About Us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [e-mail]. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.