Head of Digital Experience & UX Strategy

Michael Page International (Belgium); Belgique; Sur place; EUR 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Comprehensive group insurance coverage

Permanent position based in Bangkok

Résumé du poste

Michael Page International (Belgium) is seeking a Senior Head of Digital Experience to Bangkok to shape and drive end-to-end digital strategy, guiding customer journeys and engagement across platforms.

You will oversee UX teams, partner with Product, Technology, Marketing and Business units, and harness analytics to optimize conversions and customer outcomes. This is a permanent Bangkok-based role with comprehensive group insurance.

Qualifications

• Experience leading digital experience, UX, or customer engagement in a complex org.
• Strong understanding of user-centred design principles and usability testing.
• Ability to translate business objectives into digital strategies that boost engagement and growth.

Responsabilités

• Develop and lead the digital experience strategy across platforms.
• Oversee design, optimization, and performance of digital platforms for intuitive UX.
• Lead research, journey mapping, and audits to identify improvement opportunities.
• Leverage analytics and customer insights to inform UX decisions and measure success.
• Partner with Product, Technology, Marketing and Business teams to deliver solutions.
• Drive best practices, personalization, and optimization to enhance outcomes.
• Build and lead a high-performing digital experience team and manage budgets/resources.

Connaissances

Digital strategy leadership

UX design principles

Customer journey mapping

Stakeholder management

Data-driven decision making

Team leadership

Usability testing

Description du poste

Michael Page International (Belgium) is seeking a Senior Head of Digital Experience to Bangkok to shape and drive end-to-end digital strategy, guiding customer journeys and engagement across platforms.

You will oversee UX teams, partner with Product, Technology, Marketing and Business units, and harness analytics to optimize conversions and customer outcomes. This is a permanent Bangkok-based role with comprehensive group insurance.