Director of Digital Products & UX

Michael Page International (Belgium); Belgique; Sur place; EUR 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Comprehensive group insurance coverage

Permanent position based in Bangkok

Résumé du poste

Michael Page International (Belgium) is seeking a Senior Head of Digital Experience to Bangkok to shape and drive end-to-end digital strategy, guiding customer journeys and engagement across platforms.

You will oversee UX teams, partner with Product, Technology, Marketing and Business units, and harness analytics to optimize conversions and customer outcomes. This is a permanent Bangkok-based role with comprehensive group insurance.

Qualifications

• Experience leading digital experience, UX, or customer engagement in a complex org.
• Strong understanding of user-centred design principles and usability testing.
• Ability to translate business objectives into digital strategies that boost engagement and growth.

Responsabilités

• Develop and lead the digital experience strategy across platforms.
• Oversee design, optimization, and performance of digital platforms for intuitive UX.
• Lead research, journey mapping, and audits to identify improvement opportunities.
• Leverage analytics and customer insights to inform UX decisions and measure success.
• Partner with Product, Technology, Marketing and Business teams to deliver solutions.
• Drive best practices, personalization, and optimization to enhance outcomes.
• Build and lead a high-performing digital experience team and manage budgets/resources.

Connaissances

Digital strategy leadership

UX design principles

Customer journey mapping

Stakeholder management

Data-driven decision making

Team leadership

Usability testing

Description du poste

• Opportunity to drive strategic impact
• Growth and leadership exposure

About Our Client

Market-leading consumer business, based in Bangkok.

Job Description

• Develop and lead the digital experience strategy, creating seamless customer journeys that drive engagement, satisfaction, and business growth.
• Oversee the design, optimization, and performance of digital platforms, ensuring intuitive, accessible, and user‑centric experiences across all touchpoints.
• Lead user research, usability testing, customer journey mapping, and experience audits to identify opportunities for continuous improvement.
• Leverage customer insights, behavioral analytics, and market trends to inform UX decisions, prioritize enhancements, and measure success.
• Partner with Product, Technology, Marketing, and Business teams to deliver innovative digital solutions aligned with strategic objectives.
• Drive UX best practices, design standards, personalization initiatives, and conversion optimization programs to enhance customer outcomes.
• Build and lead a high‑performing digital experience team while managing project delivery, budgets, resources, and governance to achieve business goals.

The Successful Applicant

• Proven experience leading digital experience, UX, digital product, or customer engagement functions within a complex organization.
• Strong understanding of user‑centred design principles, customer journey mapping, usability testing, and digital experience optimization.
• Demonstrated ability to translate business objectives into digital strategies that drive customer satisfaction, engagement, and commercial outcomes.
• Data‑driven mindset with experience using analytics and customer insights to inform decision‑making and measure success.
• Excellent stakeholder management skills, with the ability to influence and collaborate across business, technology, product, and marketing teams.
• Strong leadership capabilities with experience building, mentoring, and managing high‑performing teams.
• Forward‑thinking and innovative, with a passion for emerging technologies, digital trends, and continuous improvement.

What's on Offer

• Comprehensive group insurance coverage.
• Permanent position based in Bangkok.

If you meet the requirements and are ready to lead digital transformation in the consumer leading industry, consider applying for this role.