Guest Experience Specialist

Celebrity Cruises; Brussel Hoofdstad; Sur place; EUR 34 000 - 52 000; Plein temps

Résumé du poste

Celebrity Cruises is seeking a Junior Guest Relations Officer in Brussels to own guest interactions, coordinate with hotel and marine departments, and ensure premier, memorable service aboard.

You will respond to guest concerns with empathy, manage stateroom service quality, and help maintain calm, professional guest experiences while upholding the brand standards across shipboard operations.

Qualifications

• Ability to speak English clearly, distinctly and cordially with guests.
• Additional languages preferred (Spanish, Portuguese, Italian, French or German) with conversational proficiency.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Guest services shipboard experience is an advantage.

Responsabilités

• Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysis
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Connaissances

Fluent English

Spanish

Portuguese

Italian

French/German

Reception/front desk experience

Description du poste

Celebrity Cruises is seeking a Junior Guest Relations Officer in Brussels to own guest interactions, coordinate with hotel and marine departments, and ensure premier, memorable service aboard.

You will respond to guest concerns with empathy, manage stateroom service quality, and help maintain calm, professional guest experiences while upholding the brand standards across shipboard operations.