Global Technical Support Engineer Onsite Training & Testing

Televic Rail

Izegem

Sur place

EUR 42 000 - 66 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Televic Bonus Plan

Legal benefits

Résumé du poste

Televic Rail is seeking a curious Technical Support Engineer to provide advanced technical support, training, and testing services for international clients. You will collaborate with product management and R&D in Izegem and frequently go onsite for technical interventions.

The role requires strong English and French communication, 1–2 years in a related role, and a willingness to travel 10–15% of the time. Televic offers a competitive salary and benefits within Belgium.

Qualifications

Bachelor's degree in CS/engineering or related field.
1–2 years in customer success or technical support.
Strong troubleshooting and problem-solving skills.
Excellent communication and training delivery abilities.
Experience in testing and QA processes.
Fluent in English and French.
Willing to travel 10–15% of the time.

Responsabilités

Provide advanced technical support and resolve customer issues efficiently.
Identify product training needs and conduct training sessions.
Design test procedures and scenarios based on product specs and customer feedback.
Analyze system usage data and customer feedback to identify improvements.
Work with product management and R&D to address escalated issues.
Identify upselling and cross-selling opportunities during customer interactions.
Collaborate with the sales team to support large, complex opportunities with technical expertise.