Global Service Expert: Training & Technical Escalations

Agilent Technologies; Gent; Hybride; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Agilent Technologies in Gent, Belgium is seeking a seasoned Global Service Specialist to support cancer diagnostics. You will guide field engineers, provide training, and develop service documentation while coordinating with R&D and QA teams.

The role blends cross‑regional collaboration with hands‑on problem solving in a fast-paced environment. You will work with remote and on-site teams, travel up to 10%, and contribute to cross-functional service initiatives across the globe.

Qualifications

• 8+ years of service experience in diagnostic, pathology, laboratory, or complex instrumentation.
• Fluent in English, both written and verbal.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience conducting technical training courses.
• Strong technical writing skills for service docs and training materials.
• Good analytical skills to understand complex processes and data.
• Positive mindset, ownership, and ability to drive tasks forward.
• Bachelor’s degree in engineering or equivalent practical experience.

Responsabilités

• Provide global technical escalation support to FSEs, remote support specialists, and ASPs.
• Plan and deliver instrument training for FSEs and service partners.
• Develop and improve service documentation, manuals, and checklists.
• Define and manage spare parts, including obsolescence management.
• Monitor issues and drive resolution with R&D, RA/QA, Supply Chain, and Marketing.
• Represent Service in R&D and project meetings to ensure serviceability.
• Participate in supplier and partner meetings to align service requirements.

Connaissances

English fluency

Excellent communication

Technical writing

Training delivery

Formation

Bachelor’s degree in engineering or equivalent

Outils

Training documentation tools

Description du poste

Agilent Technologies in Gent, Belgium is seeking a seasoned Global Service Specialist to support cancer diagnostics. You will guide field engineers, provide training, and develop service documentation while coordinating with R&D and QA teams.

The role blends cross‑regional collaboration with hands‑on problem solving in a fast-paced environment. You will work with remote and on-site teams, travel up to 10%, and contribute to cross-functional service initiatives across the globe.