Field Service Engineer

Philips; Brussel; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Philips is seeking a Field Service Engineer based in Brussels to support our X-ray systems in critical healthcare environments. The role involves delivering technical support, maintenance, and ensuring reliable operations.

The ideal candidate should have a Vocational Education/Bachelor's Degree and excellent communication skills. The position offers opportunities for customer engagement and requires fluency in English, Dutch, and a good level of French.

Qualifications

• High School Diploma or higher in a relevant field.
• Technical background as a field service engineer is a strong plus.
• Fluency in English, Dutch, and a good level of French.

Responsabilités

• Deliver technical support and maintenance services for X-ray systems.
• Perform troubleshooting, repairs, upgrades, and installations.
• Prepare for service visits by diagnosing potential issues.

Connaissances

Excellent communication skills

Customer relationship management

Problem-solving

Formation

Vocational Education/Bachelor's Degree in Engineering or Medical Sciences

Description du poste

Job Description

In this role, you will have the opportunity to join a global leader in the HealthTech industry and play a key role within our Benelux Services & Solutions organization. Your primary focus will be on supporting our X-ray systems, ensuring they run reliably in critical healthcare environments.

Job Title

Field Service Engineer

Your Role

• Deliver technical support and maintenance services for assigned business group to customers, performing troubleshooting, repair, upgrades, and installation of products and services with growing independence, while consistently adhering to regulatory guidelines and company standards.
• Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency, accountability, and process improvements.
• Prepare thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing structured action plans, with a focus on achieving first‑visit resolution to maximize service effectiveness and customer satisfaction.
• Actively address customer escalations, complaints, and feedback, coordinating the implementation of solutions to maintain trust and ensure timely, effective resolution of both routine and more complex issues.
• Support business growth through customer engagement, identifying potential sales opportunities, upgrades, or value‑added services during service visits, contributing to customer loyalty and organizational success.
• Develop and maintain technical expertise on assigned products and services, continuously expanding knowledge and identifying opportunities for improvement in service delivery and customer support.
• Participate to 24/7 duty for DXR (Extended Service Window).

You're The Right Fit If You Have

• High School Diploma, Vocational Education/ Bachelor's Degree in Engineering, Medical, Science (as a preference).
• Technical background as a field service engineer as a strong plus.
• Excellent communication and customer-facing skills.
• You are good at identifying and maintaining customer relationships and related contacts.
• Structured, organized mindset with a high level of personal integrity and self-discipline.
• Fluent verbal in English language, Dutch, good level in French.
• Home residence located in Gent - Brussel.
• Driving license (B).