Global Driver Service Lead, Markets & Operations

Lalamove; Brussel Hoofdstad; On-site; EUR 90,000 - 130,000; Full time

Job summary

Lalamove is seeking a Lead, Driver Service Management to elevate driver experience and optimize cross-market workflows with data-driven leadership. This role drives service quality and champions our driver partner community on a global scale.

You will partner with local market teams and global functions to align Driver Service Management frameworks with growth objectives, implementing standardized governance to protect brand reputation and ensure consistent regional execution.

Qualifications

• 5+ years of experience in Operations or Platform Governance within a high-growth marketplace.
• Strong stakeholder management and project management experience.
• High proficiency in English and excellent communication across regions.
• Analytical, data-driven, and able to translate complex problems into actionable plans.
• Ability to champion new processes from plan to close.
• Willing to take initiative and pay attention to details.
• Candidate with less experience will be considered for Senior Associate.

Responsibilities

• Oversee operational excellence and driver service strategies across multiple markets.
• Bridge local market teams and cross-functional departments to align with growth objectives.
• Provide standardized compliance playbooks and governance protocols.

Skills

Stakeholder management

Program / project management

Operational governance

Data-driven decision making

Cross-functional leadership

English proficiency

Job description

Lalamove is seeking a Lead, Driver Service Management to elevate driver experience and optimize cross-market workflows with data-driven leadership. This role drives service quality and champions our driver partner community on a global scale.

You will partner with local market teams and global functions to align Driver Service Management frameworks with growth objectives, implementing standardized governance to protect brand reputation and ensure consistent regional execution.