Global Customer Manager

DHL Express; Diegem; Sur place; EUR 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

International exposure

Résumé du poste

DHL Express is seeking a Global Customer Manager based in Diegem, Belgium, to drive profitable growth for a portfolio of global and multinational customers. You will develop strategic relationships, identify opportunities, and deliver tailored logistics solutions to create long-term value for customers and DHL.

You will work with regional and country sales teams, coordinate complex opportunities, and ensure successful implementation of new business.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Logistics, or related field.
• 8 years of experience in a sales/commercial environment.
• At least 3 years of consultative selling at senior management/board level.
• Proven track record of revenue growth and meeting sales targets.
• Strong consultative selling and solution-based sales capabilities.
• Excellent sales knowledge and commercial acumen.
• Experience managing global/multinational customers in an international setting.
• Strong strategic thinking and decision-making.
• Ability to influence senior stakeholders and executives.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong customer focus and commitment to delivering exceptional service.
• Ability to build and maintain relationships in complex, matrixed organisations.
• Experience leading and coordinating cross-functional and virtual teams.
• Self-motivated, results-driven, able to work independently and collaboratively.
• Fluent in English; other languages are a plus.

Responsabilités

• Develop and implement global, regional, and country account strategies.
• Build relationships with key decision-makers and DHL stakeholders.
• Grow revenue through the sales pipeline and identify opportunities.
• Craft value propositions addressing customer needs.
• Lead presentations, proposals, and commercial discussions.
• Align solutions with customer expectations across regions and units.
• Coordinate new business opportunities and customer agreements.
• Lead cross-functional virtual account teams across Europe and beyond.
• Collaborate with sales, operations, and service teams to meet objectives.
• Monitor performance and take actions to achieve targets.
• Analyze customer needs and market trends for growth opportunities.
• Increase DHL's share of wallet with strategic account development.
• Share insights and updates with stakeholders.
• Maintain accurate account plans, pipeline data, and revenue reporting.
• Travel up to 70% to meet customers and coach teams.

Connaissances

Consultative selling

Revenue growth

Stakeholder management

Cross-functional leadership

Communication

Presentation

Negotiation

English proficiency

Formation

Bachelor's degree in Business, Sales, Marketing, Logistics, or related field

Description du poste

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work.

Start YOUR career with DHL today!

We are looking for a Global Customer Manager based in Diegem, Belgium, to drive profitable growth across a portfolio of global and multinational customers. In this role, you will be responsible for developing strategic customer relationships, identifying new business opportunities, and delivering tailored logistics solutions that create long-term value for both our customers and DHL.

Working closely with regional and country sales teams, functional stakeholders, and business leaders across the network, you will lead customer development activities, coordinate complex sales opportunities, and ensure the successful implementation of new business. You will play a key role in strengthening customer partnerships, increasing revenue and profitability, and positioning DHL as the preferred logistics partner across global markets.

How will you contribute to the success of DHL?

• Develop and maintain global, regional, and country account strategies aligned with business objectives and Customer Development Plans.
• Build and manage strong relationships with customer decision-makers, influencers, and key DHL stakeholders.
• Identify, qualify, and manage revenue growth opportunities through the sales pipeline.
• Develop compelling value propositions that address customer needs and business challenges.
• Lead customer presentations, proposals, and commercial discussions to secure new business.
• Ensure alignment on solutions and service expectations across customers, regions, countries, and DHL business units.
• Coordinate and monitor the successful implementation of new business opportunities and customer agreements.
• Functionally lead cross-functional virtual account teams across Europe and, when required, globally.
• Drive collaboration between sales, operations, customer service, and other key stakeholders to deliver customer objectives.
• Monitor account performance and take appropriate actions to achieve revenue and profitability targets.
• Analyze customer needs, market trends, and industry developments to identify growth opportunities.
• Increase customer value and DHL's share of wallet through strategic account development.
• Share customer insights, account updates, and opportunities with regional, global, and country stakeholders.
• Maintain accurate account plans, sales pipeline data, activity tracking, and revenue reporting in line with defined sales processes.
• Travel up to 70% to meet customers, support account development activities, coach teams, and engage with country organizations.

Do you have what it takes?

• Bachelor's degree in Business, Sales, Marketing, Logistics, or a related field, or equivalent professional experience.
• Minimum 8 years of experience in a sales or commercial environment.
• At least 3 years of consultative selling experience at senior management or board level.
• Proven track record of delivering revenue growth and achieving sales targets.
• Strong consultative selling and solution-based sales capabilities.
• Excellent sales knowledge and commercial acumen.
• Experience managing global or multinational customers within an international business environment.
• Strong strategic thinking and decision‑making skills.
• Ability to influence senior stakeholders and executive decision‑makers.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong customer focus and commitment to delivering exceptional service.
• Ability to build and maintain relationships across complex, matrixed organizations.
• Experience leading and coordinating cross‑functional and virtual teams.
• Self‑motivated, results‑oriented professional who can work independent and collaborative.
• Fluent in English; additional languages are considered an advantage.

What do we offer?

• A highly visible role managing strategic global and multinational customers.
• The opportunity to drive business growth and influence key commercial decisions.
• Exposure to senior customer stakeholders and leadership teams across the DHL network.
• An international and dynamic working environment with extensive cross‑functional collaboration.
• The chance to work with industry‑leading customers across multiple sectors and markets.
• Ownership of complex sales opportunities and high‑impact customer development initiatives.
• A collaborative culture focused on customer success, innovation, and growth.
• Professional development and career advancement opportunities within the world’s leading logistics company.
• Competitive compensation and benefits package.
• A role where you can make a measurable impact on customer satisfaction, revenue growth, and business performance.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.