Global Key Account Leader

DHL Express; Diegem; Sur place; EUR 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

International exposure

Résumé du poste

DHL Express is seeking a Global Customer Manager based in Diegem, Belgium, to drive profitable growth for a portfolio of global and multinational customers. You will develop strategic relationships, identify opportunities, and deliver tailored logistics solutions to create long-term value for customers and DHL.

You will work with regional and country sales teams, coordinate complex opportunities, and ensure successful implementation of new business.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Logistics, or related field.
• 8 years of experience in a sales/commercial environment.
• At least 3 years of consultative selling at senior management/board level.
• Proven track record of revenue growth and meeting sales targets.
• Strong consultative selling and solution-based sales capabilities.
• Excellent sales knowledge and commercial acumen.
• Experience managing global/multinational customers in an international setting.
• Strong strategic thinking and decision-making.
• Ability to influence senior stakeholders and executives.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong customer focus and commitment to delivering exceptional service.
• Ability to build and maintain relationships in complex, matrixed organisations.
• Experience leading and coordinating cross-functional and virtual teams.
• Self-motivated, results-driven, able to work independently and collaboratively.
• Fluent in English; other languages are a plus.

Responsabilités

• Develop and implement global, regional, and country account strategies.
• Build relationships with key decision-makers and DHL stakeholders.
• Grow revenue through the sales pipeline and identify opportunities.
• Craft value propositions addressing customer needs.
• Lead presentations, proposals, and commercial discussions.
• Align solutions with customer expectations across regions and units.
• Coordinate new business opportunities and customer agreements.
• Lead cross-functional virtual account teams across Europe and beyond.
• Collaborate with sales, operations, and service teams to meet objectives.
• Monitor performance and take actions to achieve targets.
• Analyze customer needs and market trends for growth opportunities.
• Increase DHL's share of wallet with strategic account development.
• Share insights and updates with stakeholders.
• Maintain accurate account plans, pipeline data, and revenue reporting.
• Travel up to 70% to meet customers and coach teams.

Connaissances

Consultative selling

Revenue growth

Stakeholder management

Cross-functional leadership

Communication

Presentation

Negotiation

English proficiency

Formation

Bachelor's degree in Business, Sales, Marketing, Logistics, or related field

Description du poste

DHL Express is seeking a Global Customer Manager based in Diegem, Belgium, to drive profitable growth for a portfolio of global and multinational customers. You will develop strategic relationships, identify opportunities, and deliver tailored logistics solutions to create long-term value for customers and DHL.

You will work with regional and country sales teams, coordinate complex opportunities, and ensure successful implementation of new business.