IC Network Control Center Junior Manager

DHL Express; Diegem; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

DHL Express in Diegem, Belgium is seeking an IC Network Control Center Junior Duty Manager to supervise all operational and capacity aspects of the intercontinental air network within the 72-hour window.

You will coordinate with ULD Control, Operations, Hubs & Gateways and Service Providers, implement contingency plans, monitor data quality, and keep stations informed of routing changes to ensure top service levels.

Qualifications

• University degree in Business Management or equivalent
• 3–5 years total experience in an international flight related environment
• Operational background with capacity management experience
• Strong analytical and decision-making competencies
• Fluently spoken/written English; other languages are assets

Responsabilités

• Manage the intercontinental air network and provide contingency plans when required
• Provide updated aircraft schedule information to the network by input in systems
• Inform stations of aircraft routing changes that require attention and action
• Balance live operation flows with internal customers & external stakeholders
• Coordinate information flow between ULD Control, Operations, Hubs & Gateways, Service Providers
• Monitor and initiate corrective actions to ensure data quality across department systems
• Execute operational procedures to proactively manage capacity issues across the network
• Liaise with internal & external Network staff
• Foster team spirit and clear communication between Network Control and related departments

Connaissances

Analytical skills

Decision making

Interpersonal skills

Written and oral communication

Operational knowledge

Capacity management

Problem solving

English fluent

Cross-cultural collaboration

Computer skills

Formation

University degree in Business Management or related field

Description du poste

DHL Express - a company that connects people!

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today.

We are looking for a IC Network Control Center Junior Manager based in Diegem, Belgium.

As an IC Network Control Center Junior Duty Manager your role will be to supervise all operational and capacity related aspects of the intercontinental air network within the operational time window usually defined as within 72 hours.

How will you contribute to the success of DHL?

• Manage the DHL intercontinental air network and provide contingency plans when required
• Provide entire network with updated information about aircraft schedule by immediate input in systems
• Ensure stations are informed of aircraft routing changes that require attention and action (e.g. ground equipment etc.)
• Balancing the live operation flows / capacity management with the needs of Internal customers & external stakeholders
• Act alongside the INCC senior managers to achieve the most optimal result
• Coordinate information flow between ULD Control, Operations, Hubs & Gateways, all Service Providers
• Monitor and initiate corrective actions to provide data quality on all department systems so accurate reporting source is guaranteed
• Execute operational procedures to proactively manage capacity issues across the network to ensure the highest possible service levels are maintained at the best relative cost
• Liaise with Internal & External Network staff
• Ensure team spirit, service-mindedness and communication channels between Network Control and related departments

Do you have what it takes?

• University Degree in Business Management or other, or equivalent through experience Previous airline operations experience
• 3-5 years total experience in an international flight related environment
• Operational background / action-oriented Capacity management experience desired
• Strong analytical and decision-making competencies
• Strong interpersonal skills
• Ability to communicate with technical and non-technical staff
• Good operational process knowledge
• Strong at establishing working relationships and developing personal contacts in cross-cultural environment
• Good all-around communicator with written and oral skills
• Substantial knowledge and understanding of the performance and capabilities of various aircraft, the DHL transport network and Hubs & Gateways
• Excellent computer skills
• Fluently spoken/written English language skills. All other languages are additional assets
• Ability to work effectively and efficiently under stressful conditions
• Systematic problem-solving skills

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.