German & Dutch Speaking Customer Support Representative

Ignite; Oost-Vlaanderen; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Private medical & life insurance

Advance scheduling

Relocation support

Career growth paths

Résumé du poste

Ignite in Ghent seeks a Customer Advisor to minimize vehicle downtime and safeguard global supply chains. You will bridge enterprise accounts and engineering, delivering technical guidance, diagnostics, and tailored operating solutions for fleet managers and service centers worldwide.

The role combines high-level client advisory with cross-department collaboration, under a four-days-on-site and one-day-remote schedule, including a fully paid onboarding and comprehensive training from day one.

Qualifications

• Fluent in German and Dutch; English at least B2 for software navigation and global teamwork.
• Calm, solution-oriented posture in high-pressure client communications.
• Tech-savvy with experience navigating enterprise software systems.
• Willing to participate in a 24/7 rotating shift roster for global fleet support.

Responsabilités

• Manage urgent telephone inquiries and digital tickets while following safety and quality protocols.
• Provide diagnostic, data-driven solutions to minimize downtime for commercial clients.
• Collaborate with Sales, Supply Chain and Engineering to reduce turnaround times and maintain precise digital records.
• Operate in a hybrid model: four days on-site and one day remote each week.
• Complete a comprehensive onboarding program with fully provided training.

Connaissances

Client advisory

Analytical diagnostics

Cross-department collaboration

Digital literacy

Shift flexibility

Outils

CRM systems

Enterprise software

Remote collaboration tools

Description du poste

Work Setup: Hybrid (4 days on-site / 1 day remote)

Industry Sector: Commercial Transport & Heavy Vehicle Manufacturing

Position Summary

A leading international manufacturer of heavy machinery and commercial transport solutions is seeking a dedicated Customer Advisor for its Ghent facility in Belgium. Your core mission will be to minimize vehicle downtime and ensure uninterrupted global supply chains. Serving as the vital link between enterprise accounts and engineering professionals, you will deliver technical guidance, diagnostic assessments, and customized operational solutions to fleet managers and certified service centers worldwide.

Core Responsibilities

• Client Advisory: Manage urgent telephone inquiries and digital support tickets while strictly adhering to corporate safety and quality protocols.
• Analytical Diagnostics: Evaluate complex operational delays to engineer fast, data-driven solutions for commercial clients.
• Cross-Departmental Collaboration: Coordinate closely with Sales, Supply Chain, and Engineering divisions to minimize turnaround times and maintain precise digital records.
• Hybrid Work Model: Benefit from a balanced weekly schedule comprising four days on-site at our contemporary Ghent facility and one day working remotely.
• Fully Paid Onboarding: Complete an intensive corporate training curriculum starting on day one. A mechanics background is not required; comprehensive technical instruction is fully provided.

Candidate Requirements

• Language Abilities: Native or professional fluency in both German and Dutch (written and spoken), with the ability to switch between both languages effortlessly in corporate environments. Professional proficiency in English (minimum B2 standard) for software navigation, case logging, and global team communication.
• Professional Attributes: Demonstrated composure under high-pressure conditions, sustaining a calm, solution-oriented mindset during urgent client communications.
• Digital Literacy: A tech-savvy profile featuring strong practical experience navigating enterprise software systems and managing multiple digital tools concurrently.
• Shift Flexibility: Full readiness to participate in a 24/7 rotating shift roster to guarantee continuous support for worldwide fleet operations.

Compensation & Perks

• Financial & Health Coverage: Highly competitive base remuneration reflecting your dual German and Dutch language capabilities, complemented by comprehensive private medical and life insurance coverage effective from your first day.
• Predictable Scheduling: Roster schedules are published well in advance to support a healthy work-life balance and personal planning.
• Relocation Support: 30 days of free, fully furnished temporary accommodation in Ghent to ensure a smooth transition while securing long-term housing.
• Career Growth: Transparent internal advancement pathways structured to accelerate your progression into technical specialist, corporate trainer, or global management positions.