Czech & Lithuanian Speaking Customer Support Representative (Hybrid)

Ignite; Oost-Vlaanderen; Hybride; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Relocation support

Hybrid schedule

Career progression

Fully paid onboarding

Résumé du poste

Ignite in Ghent, Belgium is seeking a Customer Advisor to reduce vehicle downtime and keep global logistics running. You will bridge commercial accounts with engineering experts, delivering technical advice and diagnostic support to fleet managers and service networks.

You will handle high-priority cases via phone and digital channels, analyze delays, and collaborate with engineering, sales and supply chain to accelerate resolutions.

Qualifications

• Fluent in Czech and Lithuanian (written and spoken).
• Business English at least B2 level.

Responsabilités

• Serve as primary contact for high-priority cases via phone and digital channels.
• Analyze operational delays to provide data-driven solutions for international partners.
• Collaborate with engineering, sales and supply chain to resolve issues and keep records up to date.
• Follow a 4-onsite / 1 remote hybrid work schedule to support global operations.

Connaissances

Bilingual Czech-Lithuanian

Business English

Description du poste

Location: Ghent, Belgium (Hybrid: 4 Days Onsite / 1 Day Remote)

Industry: Commercial Transport & Heavy Vehicle Manufacturing

Role Overview

A top-tier global manufacturer of heavy vehicles and commercial transport solutions is seeking a dedicated Customer Advisor for its facility in Ghent, Belgium. In this position, your central focus is reducing vehicle downtime and maintaining uninterrupted global logistics operations. Operating as the crucial link connecting commercial accounts with leading engineering experts, you will deliver technical advice, diagnostic support, and customized operational strategies to global fleet managers and service networks.

Core Responsibilities

• Client Advisory: Function as the primary contact for high-priority cases across telephone and digital enterprise channels, upholding strict brand standards for safety and reliability.
• Complex Problem-Solving: Analyze intricate operational delays to provide quick, data-driven solutions for international corporate partners.
• Cross-Functional Synergy: Collaborate directly with engineering, sales, and supply chain teams to accelerate issue resolutions and keep database entries up to date.
• Structured Hybrid Schedule: Work four days on-site at the Ghent plant combined with one flexible remote work-from-home day each week.
• Fully Paid Onboarding: Complete a fully compensated initial training program. Prior mechanical or engineering background is not required; complete technical training is supplied.

Candidate Requirements

• Language Proficiency:
  • Bilingual Command: Fluent mastery of Czech and Lithuanian (written and spoken), with the capability to transition seamlessly between both languages in corporate environments.
  • Business English: Minimum B2 level (Upper-Intermediate) to operate internal systems, write documentation, and communicate with global teams.
• Core Competencies:
  • Composure Under Pressure: Demonstrated ability to handle high-stakes customer interactions and maintain diplomacy during busy operational periods.
  • Digital Literacy: Advanced computer skills with the capacity to navigate complex enterprise platforms and manage multiple applications simultaneously.
  • Shift Flexibility: Complete willingness to work inside a 24/7 rotating schedule to guarantee continuous support for global operations.

Compensation & Benefits

• Financial & Health Package:
  • Competitive Remuneration: Premium base salary designed to recognize your specialized dual-language capabilities.
  • Comprehensive Healthcare: Top-tier health and life insurance for you and your dependents, active from day one.
  • Predictable Scheduling: Shift plans are published well in advance to ensure reliable predictability for personal schedule planning.
• Relocation & Progression:
  • Turnkey Relocation Support: Includes one month of fully paid, move-in-ready temporary housing in Ghent to smooth your move to Belgium.
  • Career Growth: Access clear advancement pathways leading toward global management, corporate training, or technical specialist roles.