Functional analyst – Commercial channels and Products

Ypto; Brussel Hoofdstad; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote work and flexible hours

35 days leave

Company car

Résumé du poste

Ypto, part of SNCB/NMBS Marketing & Sales through the AnalySD team, is seeking a Business/Functional Analyst to support the digital ecosystem behind commercial channels and products, including website, app, ticket systems. You will participate in the full project lifecycle from requirements gathering to UAT and ensure solutions deliver value and improve customer experience.

You will guide stakeholders, translate requirements into functional specs and user stories, collaborate with development

Qualifications

• 7+ years as a business/functional analyst.
• Fluent in French or Dutch and English.
• Strong requirements gathering and business analysis skills.
• Solid SDLC and system design knowledge.
• Experience with BPMN/UML and SAFe/Agile.

Responsabilités

• Analyze and document business needs, processes, and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate with development teams to align technical solutions with business goals.
• Support test planning, UAT execution, and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs, test scenarios, and documentation to stakeholders.

Connaissances

Requirements gathering

Business analysis

Stakeholder management

Communication

SAFe/Agile

Outils

SQL

APIs

Sitecore

Description du poste

Functional analyst - Commercial channels and Products

About the Role

As a Business/Functional Analyst, you will join YPTO’s AnalySD team within the “Commercial Channels & Products” domain, the IT partner of SNCB/NMBS Marketing & Sales. You support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms.

You will take part in the full project lifecycle—requirements gathering, feasibility analysis, functional design, and user acceptance testing—ensuring our solutions deliver value and improve the customer experience. You also challenge and guide business stakeholders to help define optimal solutions.

Key Responsibilities

Analyze and document business needs, processes, and objectives.

Translate requirements into functional specifications and user stories.

Collaborate closely with development teams to align technical solutions with business goals.

Support test planning, UAT execution, and defect resolution.

Safeguard solution architecture and coordinate with architects.

Identify bottlenecks and propose improvements.

Present functional designs, test scenarios, and documentation to stakeholders.

Hard Skills

7+ years as a business/functional analyst.

Strong requirements-gathering and business analysis skills.

Fluent in French or Dutch + English.

Solid understanding of SDLC and system design principles.

5+ years experience with BPMN/UML and working in SAFe/Agile environments.

Knowledge of SQL, APIs, and basic programming is a plus.

Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus).

Soft Skills

Critical thinking, decision-making, and problem-solving mindset.

Strong communication, collaboration, and stakeholder management.

Customer-focused, detail-oriented, and adaptable.

Ability to lead discussions and present to technical and non-technical audiences.

Resilience and comfort with ambiguity in a dynamic environment.

Our offer

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

the possibility to work remotely + flexible working hours;

35 days of leave;

a company car + a public transport season ticket;

a target bonus;

a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);

hospitalisation and dental care for the whole family;

outpatient costs (= medical costs separate from hospitalisation);

group insurance: supplementary pension, work disability and death (cafeteria plan);

accidents at work (extralegal);

meal vouchers and eco-vouchers;

net allowances for remote working and carwash + internet budget.

CV-screening