Functional analyst - Commercial channels and Products

Ypto; Brussel; Hybride; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Remote work possible

Flexible hours

35 days of leave

Company car + public transport ticket

Target bonus

Insurance package

Hospitalisation and dental care for, 1

Résumé du poste

YPTO’s AnalySD team, part of the Commercial Channels & Products domain within SNCB/NMBS Marketing & Sales, seeks a seasoned Business/Functional Analyst. You will drive lifecycle activities from requirements gathering through UAT, guiding stakeholders to define optimal solutions and ensuring value across digital channels.

You’ll partner with developers, analysts, and architects to translate needs into actionable designs, test scenarios, and documentation, enabling improved customer

Qualifications

• 7+ years as a business/functional analyst.
• Strong requirements-gathering and business analysis skills.
• Fluent in French or Dutch + English.
• Solid understanding of SDLC and system design principles.
• 5+ years experience with BPMN/UML and working in SAFe/Agile environments.
• Knowledge of SQL, APIs, and basic programming is a plus.
• Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus).

Responsabilités

• Analyze and document business needs, processes, and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate closely with development teams to align technical solutions with business goals.
• Support test planning, UAT execution, and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs, test scenarios, and documentation to stakeholders.

Connaissances

Business analysis

Requirements gathering

SDLC knowledge

BPMN/UML

SAFe/Agile

SQL

APIs

Sitecore

Languages: FR/Dutch + English

Outils

SQL

APIs

Public transport domain knowledge

Description du poste

About the Role

As a Business/Functional Analyst, you will join YPTO's AnalySD team within the "Commercial Channels & Products" domain, the IT partner of SNCB/NMBS Marketing & Sales. You support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms.

Job Description

As a Business/Functional Analyst, you will join YPTO's AnalySD team within the "Commercial Channels & Products" domain, the IT partner of SNCB/NMBS Marketing & Sales. You support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms.

You will take part in the full project lifecycle-requirements gathering, feasibility analysis, functional design, and user acceptance testing-ensuring our solutions deliver value and improve the customer experience. You also challenge and guide business stakeholders to help define optimal solutions.

Key Responsibilities

• Analyze and document business needs, processes, and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate closely with development teams to align technical solutions with business goals.
• Support test planning, UAT execution, and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs, test scenarios, and documentation to stakeholders.

Job Requirements

Hard Skills

• 7+ years as a business/functional analyst.
• Strong requirements-gathering and business analysis skills.
• Fluent in French or Dutch + English.
• Solid understanding of SDLC and system design principles.
• 5+ years experience with BPMN/UML and working in SAFe/Agile environments.
• Knowledge of SQL, APIs, and basic programming is a plus.
• Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus).

Soft Skills

• Critical thinking, decision-making, and problem-solving mindset.
• Strong communication, collaboration, and stakeholder management.
• Customer-focused, detail-oriented, and adaptable.
• Ability to lead discussions and present to technical and non-technical audiences.
• Resilience and comfort with ambiguity in a dynamic environment.

Our offer

Benefits

Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:

• the possibility to work remotely + flexible working hours;
• 35 days of leave;
• a company car + a public transport season ticket;
• a target bonus;
• a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
• hospitalisation and dental care for the whole family;
• outpatient costs (= medical costs separate from hospitalisation);
• group insurance: supplementary pension, work disability and death (cafeteria plan);
• accidents at work (extralegal);
• meal vouchers and eco-vouchers;
• net allowances for remote working and carwash + internet budget.