Functional analyst - Commercial channels and Products

NMBS-SNCB; Brussel; Hybride; EUR 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Hybrid working

35 days annual leave

Mobility package with a company car or

public transport season ticket

Target bonus

Comprehensive insurance package

Outpatient medical costs coverage

Group insurance with supplementary(p~)

Net allowances for hybrid working and

internet allowance

Résumé du poste

NMBS-SNCB is seeking a Business/Functional Analyst to join YPTO’s AnalySD team in the Commercial Channels & Products domain. You will support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms.

You will take part in the full project lifecycle—requirements gathering, feasibility analysis, functional design, and user acceptance testing—ensuring our solutions deliver value and improve the

Qualifications

• 7+ years as a business/functional analyst.
• Fluent in French or Dutch plus English.
• Solid understanding of SDLC and system design principles.
• 5+ years experience with BPMN/UML and SAFe/Agile environments.
• Knowledge of SQL, APIs is a plus.
• Experience with public transport, e-commerce, mobile/web development.

Responsabilités

• Analyze and document business needs, processes, and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate with development teams to align solutions with business goals.
• Support test planning, UAT execution, and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs and tests to stakeholders.

Connaissances

Requirements gathering

SDLC

SAFe/Agile

BPMN/UML

SQL/APIs

Sitecore

Stakeholder management

French or Dutch + English

Outils

Sitecore

APIs

Description du poste

Functional analyst - Commercial channels and Products

• Functional analyst - Commercial channels and Products

ICT & Data

About the Role

As a Business/Functional Analyst, you will join YPTO’s AnalySD team within the “Commercial Channels & Products” domain, the IT partner of SNCB/NMBS Marketing & Sales. You support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms.

You will take part in the full project lifecycle—requirements gathering, feasibility analysis, functional design, and user acceptance testing—ensuring our solutions deliver value and improve the customer experience. You also challenge and guide business stakeholders to help define optimal solutions.

Key Responsibilities

• Analyze and document business needs, processes, and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate closely with development teams to align technical solutions with business goals.
• Support test planning, UAT execution, and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs, test scenarios, and documentation to stakeholders.

Hard Skills

• 7+ years as a business/functional analyst.
• Strong requirements-gathering and business analysis skills.
• Fluent inFrench or Dutch+ English.
• Solid understanding of SDLC and system design principles.
• 5+ years experience with BPMN/UML and working in SAFe/Agile environments.
• Knowledge of SQL, APIs, and basic programming is a plus.
• Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus).

Soft Skills

• Critical thinking, decision-making, and problem-solving mindset.
• Strong communication, collaboration, and stakeholder management.
• Customer-focused, detail-oriented, and adaptable.
• Ability to lead discussions and present to technical and non-technical audiences.
• Resilience and comfort with ambiguity in a dynamic environment.

Diversity Statement

Everyone is unique. That's why we believe it’s important that you can be yourself — it makes SNCB stronger. We therefore place great value on diversity and inclusion.

Choosing Ypto means choosing to contribute to the digital transformation of the Belgian railways. You will have a job with social impact and ample opportunity to make your own contribution. Alongside a healthy work-life balance and a competitive salary, we offer:

• Hybrid working, with a balanced weekly mix of office and remote work, combined with flexible hours.
• 35 days of annual leave.
• A mobility package with a company car (also available via our mobility plan) or alternative mobility choices, complemented by a public transport season ticket.
• A target bonus.
• A comprehensive insurance package, with hospitalisation and dental care for the whole family.
• Coverage of outpatient medical costs.
• Group insurance, including a supplementary pension (cafeteria plan).
• Net allowances for hybrid working and an internet allowance.

You will work near Brussels-South station.

• We take a close look at your CV and check whether it matches the profile you are looking for. We may call you briefly to ask about your motivation and experience.
• We invite you for a first (online) HR interview where you can demonstrate your motivation, experience and expectations.
• If the first interview is positive, we invite you for a second (technical) interview in Brussels. This interview will be with the team, where we’ll discuss the role and how your skills align with the team’s needs.
• If everything goes well, we will make you a contract offer.

We reserve the right to adjust or pause this procedure if necessary. Our recruitment team will select the profiles that best match the job requirements to ensure an optimal fit.