Functional analyst - Commercial channels and Products _FR

NMBS-SNCB; Brussel; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid working

35 days annual leave

Mobility package

Target bonus

Insurance package

Meal vouchers

Net allowances for hybrid working

Résumé du poste

NMBS-SNCB recherche un analyste d'affaires/fonctionnel pour rejoindre l'équipe AnalySD dans le domaine Commercial Channels & Products. Vous participerez à tout le cycle projet, de la collecte des besoins à la conception fonctionnelle et aux tests d’acceptation, afin d’apporter de la valeur et d’améliorer l’expérience client.

Vous collaborez étroitement avec les équipes de développement pour aligner les solutions techniques sur les objectifs métier, et vous identifierez les goulots

Qualifications

• Besoins métier et processus, collecte et priorisation.
• Exigences fonctionnelles et user stories.
• Connaissance des principes SDLC et conception système.

Responsabilités

• Analyser et documenter les besoins métier, les processus et les objectifs.
• Traduire les exigences en spécifications fonctionnelles et en user stories.
• Collaborer avec les équipes de développement pour aligner les solutions techniques sur les objectifs métier.
• Soutenir la planification des tests, l’exécution des tests d’acceptation utilisateur et la résolution des défauts.
• Garantir l’architecture de la solution et coordonner avec les architectes.
• Identifier les goulets d’étranglement et proposer des améliorations.
• Présenter les conceptions fonctionnelles, les scénarios de test et la documentation aux parties prenantes.

Connaissances

Requirements gathering

Business analysis

BPMN/UML

SAFe/Agile

SQL

APIs

Sitecore

E-commerce

Mobile/Web development

Public transport knowledge

Outils

Sitecore

Description du poste

Ypto recherche de nouveaux collègues. Vous souhaitez renforcer nos équipes? Découvrez l'offre d'emploi ci-dessous et postulez.

Comment pouvez-vous faire la différence ?

About The Role

As a Business/Functional Analyst, you will join YPTO's AnalySD team within the "Commercial Channels & Products" domain, the IT partner of SNCB/NMBS Marketing & Sales. You support the digital ecosystem behind all commercial channels, including the website, mobile app, ticket vending machines, cash desks, onboard sales, and B2B platforms.

You will take part in the full project lifecycle-requirements gathering, feasibility analysis, functional design, and user acceptance testing-ensuring our solutions deliver value and improve the customer experience. You also challenge and guide business stakeholders to help define optimal solutions.

Key Responsibilities

• Analyze and document business needs, processes, and objectives.
• Translate requirements into functional specifications and user stories.
• Collaborate closely with development teams to align technical solutions with business goals.
• Support test planning, UAT execution, and defect resolution.
• Safeguard solution architecture and coordinate with architects.
• Identify bottlenecks and propose improvements.
• Present functional designs, test scenarios, and documentation to stakeholders.

Hard Skills

• 7+ years as a business/functional analyst.
• Strong requirements-gathering and business analysis skills.
• Fluent in French or Dutch + English.
• Solid understanding of SDLC and system design principles.
• 5+ years experience with BPMN/UML and working in SAFe/Agile environments.
• Knowledge of SQL, APIs, and basic programming is a plus.
• Experience with public transport, e-commerce, mobile/web development (Sitecore is a plus).

Soft Skills

• Critical thinking, decision-making, and problem-solving mindset.
• Strong communication, collaboration, and stakeholder management.
• Customer-focused, detail-oriented, and adaptable.
• Ability to lead discussions and present to technical and non-technical audiences.
• Resilience and comfort with ambiguity in a dynamic environment.

Diversity Statement

Everyone is unique. That's why we believe it's important that you can be yourself - it makes SNCB stronger. We therefore place great value on diversity and inclusion.

Choosing Ypto means choosing to contribute to the digital transformation of the Belgian railways. You will have a job with social impact and ample opportunity to make your own contribution. Alongside a healthy work-life balance and a competitive salary, we offer:

Qu'avons-nous à vous offrir ?

• Hybrid working, with a balanced weekly mix of office and remote work, combined with flexible hours.
• 35 days of annual leave.
• A mobility package with a company car (also available via our mobility plan) or alternative mobility choices, complemented by a public transport season ticket.
• A target bonus.
• A comprehensive insurance package, with hospitalisation and dental care for the whole family.
• Coverage of outpatient medical costs.
• Group insurance, including a supplementary pension (cafeteria plan).
• Meal vouchers & eco vouchers.
• Net allowances for hybrid working and an internet allowance.

Où allez-vous travailler ?

You will work near Brussels-South station.

Ypto recruitment

Mail: [e-mail]