Front Office Support (f/m/d)

Axpo Group; Brussel Hoofdstad; On-site; EUR 42,000 - 62,000; Full time

Job summary

Axpo Group in Brussels is seeking a proactive business support coordinator to join an international team. You will handle onboarding, invoicing, reporting, and daily operations, while coordinating KYC and maintaining contract documentation in internal systems.

Fluent English, French, and Dutch are required, with German as a plus. The role involves collaboration with Legal & Compliance and a focus on process improvements in onboarding and contract management.

Qualifications

• Bachelor's or Master's degree and experience in business support or administration.
• Experience working with contracts, reporting, or operational support; ideally in the energy sector.
• Professional communication skills in English, French, and Dutch; German is an advantage.
• Good knowledge of Microsoft Office tools and confidence working with different IT systems.
• Structured, detail-oriented, and able to manage multiple priorities independently.
• Team-oriented, proactive, and comfortable working in an international environment.

Responsibilities

• Support Belgian Front Office with onboarding, invoicing, reporting, and daily operations.
• Coordinate KYC processes, maintain client information, and manage contract documentation in internal systems.
• Prepare and send standardized agreements and support contract lifecycle management.
• Act as the main contact person for customer onboarding via the customer portal.
• Support regulatory reporting activities and collaborate with Legal & Compliance on monitoring requirements.
• Identify and implement process improvements related to onboarding, invoicing, and contract management.

Skills

English

French

Dutch

German (adv)

MS Office

IT systems

Detail-oriented

Multitasking

Independent worker

Team player

International environment

Education

Bachelor's or Master's degree in business administration or related

Job description

Join Axpo in Brussels and support the energy business with strong coordination, customer focus, and collaboration across Europe. You will play a key role in ensuring smooth operations, regulatory compliance, and efficient business support processes.

What you will do:

• Support the Belgian Front Office team with customer onboarding, invoicing, reporting, and daily operations
• Coordinate KYC processes, maintain client information, and manage contract documentation in internal systems
• Prepare and send standardized agreements and support contract lifecycle management
• Act as the main contact person for customer onboarding via the customer portal
• Support regulatory reporting activities and collaborate with Legal & Compliance on monitoring requirements
• Identify and implement process improvements related to onboarding, invoicing, and contract management

What you bring & who you are:

• Bachelor's or Master's degree and experience in business support or administration
• Experience working with contracts, reporting, or operational support; ideally in the energy sector
• Professional communication skills in English, French, and Dutch; German is an advantage
• Good knowledge of Microsoft Office tools and confidence working with different IT systems
• Structured, detail-oriented, and able to manage multiple priorities independently
• Team-oriented, proactive, and comfortable working in an international environment

About the team:

You will join a collaborative and international team working closely with colleagues in Belgium and Switzerland. We value reliability, open communication, and diverse perspectives that help us continuously improve the way we work.

At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.