Assistant Front Office Manager

The Standard Hotel; Brussel; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

The Standard, Brussels is opening its doors and seeking an Assistant Front Office Manager to join the leadership team. You will partner with the Front Office Manager to oversee Front Desk, Duty Managers, Night team, Concierge, Bell & Door, PBX and Guest Experience to ensure a seamless guest journey.

With 3+ years’ experience in similar roles, pre-opening hotel exposure is valued. You will train staff, manage room allocation, and uphold service standards across the rooms division, while

Qualifications

• Solid understanding of all Hotel and Front Office operations.
• Pre-opening hotel experience with strong project management skills.
• Experience across a range of management disciplines with attention to detail.

Responsabilités

• Oversee and manage Front Office operations and guest journey.
• Lead Front Desk, Duty Managers, Night team, Concierge, Bell & Door, PBX and Guest Experience teams.
• Support PMS build and ensure room inventory setup is complete for opening.
• Recruit, onboard and train the front office team as part of opening.
• Coordinate with Executive Housekeeper on accommodation services and VIP arrangements.
• Maintain service standards and handle scheduling or guest issues as needed.

Connaissances

Front Office operations

Project management

Team leadership

Opera / Opera Cloud PMS

Knowcross

IT administration

Excel skills

English fluency

Outils

Opera / Opera Cloud PMS

Knowcross

Description du poste

Open since May 2025, The Standard, Brussels is the third property of the hotel brand in Europe.

Located in the city’s northern district, The Standard, Brussels brings to Belgium the brand’s philosophy, focused on design, culture and animation.

With 180 rooms (and 20 residences), this contemporary and brand new project offers many spaces designed to accommodate the emblematic day and night life of The Standard. A greenhouse on the ground floor invites guests and locals to discover the lobby lounge, restaurant and terrace. Upstairs, The Rooftop houses its own restaurant, bar and garden—a place that is set to become a must-see destination in the neighborhood. Throughout the building, additional public and private spaces are planned to host various events.

The Standard, Brussels welcomes a new generation of creative and dynamic customers, in perfect harmony with the spirit of the brand. In Brussels, the characteristic mix of The Standard—a hospitality that is at once playful, sophisticated and unexpected—will find its roots and resonance in the local culture.

The simple promise of The Standard is precisely that it has nothing standard.

Founded in 1999, the brand aims to push aesthetic boundaries and shake up conventions, while paying close attention to every detail, by getting involved in local communities, by offering a welcoming and inclusive environment for our teams and, of course, by guaranteeing our customers a simply unforgettable experience.

Your role

As the Assistant Front Office Manager for The Standard, Brussels you will work in partnership with the Front Office Manager and support and manage all aspects of our Front Office operations team; consisting of Front Desk, Duty Managers, Night team, Concierge, Bell & Door, PBX and our Guest Experience teams to create a seamless arrival and departure experience (as well as everything between) for our guests.

You’ll also oversee and be directly responsible for quality and service across the rooms division, ensuring the team are fully trained throughout the full guest journey and our service standards. You’ll have a meticulous eye for detail and work in partnership with the Executive Housekeeper to oversee all accommodation services on the day, making sure room allocations, VIPs and guest requests are arranged by our Guest Experience team, and our Guest Accommodation and public areas are presented and staged correctly to welcome guests.

You will work closely with our Front Office Manager team to support our PMS build and room inventory is loaded and that all PMS guest routing at set up is complete ready for opening. With 200 guest rooms and residences there is a large amount of FF&E to order and place in each individual bedroom, as well as our smaller operating supplies and equipment across the hotel ahead of our opening date. You will also support the full recruitment, onboarding, and training of the front office team as part of the opening.

As a natural team leader, you remain calm during challenging situations whether it involves guest complaints, scheduling issues or staff members. No two days are ever the same and you will need to flexible to adapt to changing situations whenever they arise, be it a busy day, coordinating any maintenance issues with the property team, dealing with an emergency situation or supporting other areas of the hotel when issues arise.

Your keen eye for details means that you never miss a thing, and your presence within the operation once we are open will ensure that our property is maintained meticulously and each area staged to optimize our guest’s experience. In addition to overseeing your team and service delivery there are a number of additional management duties you will undertake.

This is not a ‘Standard’ Assistant Front Office Manager role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a wider senior management team.

Do you have what it takes to be our Assistant Front Office Manager at The Standard, Brussels....

A minimum of 3+ years’ experience as an Assistant Front Office Manager, Duty Manager or experienced Front Office Supervisor gained within a similar Lifestyle Hotel or large 4- or 5-star Hotel in Brussels is appreciated for this role

In addition to this you may also have….

• A sold understanding of all Hotel and Front Office operations and the creation of operating procedures
• Ideally have pre-opening Hotel Experience with strong project management skills
• A solid understanding of the Brussels Hotel market, local business requirements and understanding of the local labour market
• A background in a large Hotel +200 bedrooms
• Have previously led and managed a large team
• Experience across a range of management disciplines, with exceptional attention to detail and the ability to work on multiple projects simultaneously
• Experience of using Opera / Opera Cloud PMS and Knowcross is preferred with strong Administration and IT and Excel skills
• Fluency in English in addition to French and/or Dutch is preferred for this role

If you think you have what it takes to be our Assistant Front Office Manager at The Standard, Brussels we’d love to hear from you!

All applicants must be eligible to live and work in the European Union. Documented evidence of eligibility will be required from candidates prior to commencing employment.