Front of House & Hospitality Lead

respace; Brussel; On-site; EUR 42,000 - 64,000; Full time

Job summary

(re)space in Brussels, Belgium, is seeking a Front of House Lead to own the guest experience across all locations and virtual fronts. You will define hospitality standards, build a scalable FOH team, and design schedules and tools to run the desk smoothly even when you are away.

You'll oversee onboarding for newcomers, coordinate with Logistics & Operations, manage building access and security, and ensure a warm welcome for members and visitors from day one.

Qualifications

• Strong hospitality and people orientation required.
• Excellent eye for service and experience.
• Entrepreneurial and commercially minded.
• Ambitious, eager to grow beyond front desk.
• Operational enough to manage people and day-to-day issues.
• Background in hospitality, hotels, premium reception, coworking, events or customer experience.
• Fluent in French, English and Dutch, both spoken and written.

Responsibilities

• Own the Front of House experience across all locations.
• Define and maintain hospitality and welcome standards.
• Build a Front of House team, schedules and tools to run the desk.
• Organise the people model and manage scheduling for coverage.
• Build and maintain a pool of FOH talent and partners.
• Master the FOH tools and train the team on them.
• Own building access, badges and security with providers.
• Receive deliveries and log on-site issues with Logistics & Operations.
• Ensure new members and visitors are welcomed from day one.
• Prepare the welcome for openings with Logistics & Operations.
• Continuously improve the full arrival experience.

Skills

Hospitality

People orientation

Customer experience

Multilingual communication

Team leadership

Job description

Own our Front of House experience across all (re)space locations and develop it as a service offering for clients.

About (re)space

Cities evolve and so do the ways we live, work, and gather. Yet too many remarkable places stay empty or underused. At (re)space, we bring them back to life. We turn vacant and underused property into vibrant places to work, cowork, meet and gather — building bridges between owners, public authorities, creatives, and communities, and breathing new energy into our neighbourhoods.

Behind every space, our teams: Offices, Events, Design & Build, Food Experience, Owner Services, and Business Development, make it happen. As part of Profirst Group, we combine the agility of a young, fast-growing business with the solidity of an established group.

Mission

Create and guarantee a strong and consistent Front of House experience across all (re)space locations, on-site and virtual, while turning this know-how into a service we own, sell and operate for our clients.

Main Responsibilities

• Own the Front of House experience across all operated (re)space locations.
• Define and maintain clear hospitality and welcome standards.
• Build a Front of House team, schedules and tools that run the desk without relying on you, while being able to cover the front desk and the virtual front desk yourself when needed.
• Organise the people model (interns, students, hosts / hostesses, external providers) and manage scheduling to ensure proper coverage across locations.
• Build and maintain a strong pool of Front of House talent and partners.
• Master the Front of House tools (virtual front desk, visitor management, scheduling) and train the team on them.
• Own building access, badges and security across locations, in coordination with security providers.
• Receive deliveries and log on-site issues, handing over to Logistics & Operations for moves, storage and fixes, using a shared tracking tool.
• Make sure new members and visitors are welcomed and guided properly from day one.
• Prepare the welcome for every new opening, together with Logistics & Operations.
• Continuously improve the full arrival experience: human welcome, service, atmosphere, screens, playlists and details.

Service offering and growth

• Use our own locations as showrooms of the (re)space standard.
• Structure Front of House as a clear service offering for clients.
• Own and sell the Front of House offering, together with the Business Development Director.
• Make sure what we sell can actually be delivered operationally.

Profile

• Strong hospitality and people orientation, a natural host comfortable being the face of the building.
• Excellent eye for service and experience.
• Entrepreneurial and commercially minded.
• Ambitious, eager to grow in the role and take on more than the front desk.
• Operational enough to manage people, schedules, providers and day-to‑day issues.
• Comfortable building and developing a product / service, not simply managing a reception.
• A relevant background could include hospitality, hotels, premium reception, coworking, events, restaurants or customer experience.
• Able to combine operational excellence with selling and developing the offering.
• Medior profile with several years of relevant experience.
• Fluent in French, English and Dutch, both spoken and written.