French-Speaking CX Specialist - Relocate to Sofia

Mercier Consultancy Group; Belgique; Sur place; EUR 8 900 - 20 000; Plein temps

Avantages offerts par ce poste

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Multicultural work environment

Career development paths

And Much More

Résumé du poste

Mercier Consultancy Group in Belgium is seeking a French Speaking CX Specialist to join our Sofia-based, international client support team. You will handle omnichannel inquiries and resolve complex issues with empathy in a fast-paced environment.

This role offers a fully paid relocation, comprehensive training, health insurance, a monthly salary with performance bonuses, and a multicultural office culture in Sofia, ideal for fluent French speakers with strong English skills.

Qualifications

• Native or fluent French (spoken and written).
• Proficiency in English for international communication.
• Valid EU passport required.
• Experience in professional customer support or contact center environment valued.
• Strong communication skills and a passion for helping people.
• Willingness to relocate to Sofia, Bulgaria.

Responsabilités

• Deliver omnichannel support to international clients within the Customer Support Services sector.
• Resolve complex customer inquiries with empathy, efficiency, and focus on high-quality resolutions.
• Maintain accurate records of customer interactions within CRM systems.
• Collaborate with cross-functional teams to identify trends and improve the overall client experience.
• Uphold high professional standards as a French Speaking CX Specialist in Bulgaria representative.
• Participate in ongoing product and communication training to ensure top-tier service delivery.
• Meet and exceed individual and team-based KPIs and performance metrics.

Connaissances

French language fluency

English proficiency

Customer service mindset

Strong communication

Willingness to relocate

Description du poste

Mercier Consultancy Group in Belgium is seeking a French Speaking CX Specialist to join our Sofia-based, international client support team. You will handle omnichannel inquiries and resolve complex issues with empathy in a fast-paced environment.

This role offers a fully paid relocation, comprehensive training, health insurance, a monthly salary with performance bonuses, and a multicultural office culture in Sofia, ideal for fluent French speakers with strong English skills.