Forward Deployed Engineer

Capgemini; Diegem; On-site; EUR 75,000 - 110,000; Full time

Job summary

Capgemini Belgium is seeking a Forward Deployed Engineer who blends software engineering with Customer Experience expertise to transform client challenges into scalable AI-enabled solutions. You will work with clients to understand journeys, translate needs into use cases, and prototype with AI techniques.

Collaborating with design, architecture, data and platforms teams, you will develop MVPs and APIs, leveraging generative AI and LLMs to accelerate delivery.

Qualifications

• Proven experience in digital Customer Experience initiatives, with a strong understanding of customer journeys across digital and assisted channels.
• Deep expertise in at least one complex industry, preferably Energy & Utilities, Public Sector, Manufacturing, or Automotive.
• Solid software engineering background, including application development, APIs, integrations, cloud platforms, and modern engineering practices.
• Practical experience with generative AI, AI agents, LLMs, and AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude, or Microsoft Copilot.
• Collaborative mindset and consulting-oriented approach, with additional experience in AI platforms, CRM/CX technologies, solution architecture, workshops, or technical pre-sales considered a plus.
• Strong communication and problem-solving skills, with the ability to bridge business needs and technical solutions in fast-changing environments.
• Professional working proficiency in English and Dutch.

Responsibilities

• Partner with client stakeholders to understand industry challenges, customer journeys, and technology ecosystems.
• Translate business needs into clear use cases, technical requirements, and value-driven solution opportunities.
• Identify and apply software, automation, data, and AI capabilities to improve customer and business outcomes.
• Build prototypes, MVPs, and intelligent solutions, including applications, APIs, AI agents, and workflow automation.
• Leverage generative AI and AI-assisted engineering tools to accelerate customer service, knowledge management, personalisation, development, and testing.
• Collaborate with multidisciplinary teams to bring successful concepts into production while sharing reusable industry solutions and best practices.

Skills

Software engineering

APIs

Cloud platforms

Generative AI

AI agents

LLMs

GitHub Copilot

ChatGPT

Claude

Microsoft Copilot

Customer Experience

Tools

AI platforms

CRM/CX technologies

Solution architecture

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Within our Digital Customer Experience practice, we help organisations enhance the experiences of customers, citizens, employees, and partners by leveraging technology, data, and AI. We are looking for a Forward Deployed Engineer who combines strong software engineering capabilities with Customer Experience expertise and industry insight. In this role, you will work closely with clients to understand their business challenges, validate innovative solutions, and transform high-value ideas into scalable capabilities, collaborating with multidisciplinary teams across design, architecture, data, and platforms.

Key responsibilities include:

• Partner with client stakeholders to understand industry challenges, customer journeys, and technology ecosystems.
• Translate business needs into clear use cases, technical requirements, and value-driven solution opportunities.
• Identify and apply software, automation, data, and AI capabilities to improve customer and business outcomes.
• Build prototypes, MVPs, and intelligent solutions, including applications, APIs, AI agents, and workflow automation.
• Leverage generative AI and AI-assisted engineering tools to accelerate customer service, knowledge management, personalisation, development, and testing.
• Collaborate with multidisciplinary teams to bring successful concepts into production while sharing reusable industry solutions and best practices.

Experience in Energy & Utilities, Public Sector, Manufacturing, or Automotive is highly valued, as knowledge of the customer journeys, regulations, processes, and technology landscapes within these sectors is a key differentiator.

Your Profile

The ideal candidate combines strong Customer Experience expertise with hands-on engineering and AI capabilities. They understand how customer journeys, business processes, data, and technology connect, and can work effectively with both business and technical stakeholders to deliver practical, high-impact solutions.

Key profile requirements:

• Proven experience in digital Customer Experience initiatives, with a strong understanding of customer journeys across digital and assisted channels.
• Deep expertise in at least one complex industry, preferably Energy & Utilities, Public Sector, Manufacturing, or Automotive.
• Solid software engineering background, including application development, APIs, integrations, cloud platforms, and modern engineering practices.
• Practical experience with generative AI, AI agents, LLMs, and AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude, or Microsoft Copilot.
• Collaborative mindset and consulting-oriented approach, with additional experience in AI platforms, CRM/CX technologies, solution architecture, workshops, or technical pre-sales considered a plus.
• Strong communication and problem-solving skills, with the ability to bridge business needs and technical solutions in fast-changing environments.
• Professional working proficiency in English and Dutch.

Relevant AI, cloud, Customer Experience, or industry certifications are considered an asset, although demonstrated industry expertise and delivery experience are considered more important than certifications alone.

What You'll Love About Working Here

• Direct involvement in meaningful client and Customer Experience challenges.
• The opportunity to combine industry expertise with applied AI and software engineering.
• Close collaboration with specialists across Customer Experience, design, architecture, data and engineering.
• Opportunities to deepen your expertise in Energy & Utilities, Public Sector, Manufacturing or Automotive.
• The freedom to experiment, validate ideas and turn successful concepts into working solutions.
• A collaborative environment focused on responsible innovation and measurable client outcomes.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

Make it real | www.capgemini.com