AI-Powered Field Engineer for Customer Experience Solutions

Capgemini; Diegem; Sur place; EUR 75 000 - 110 000; Plein temps

Résumé du poste

Capgemini Belgium is seeking a Forward Deployed Engineer who blends software engineering with Customer Experience expertise to transform client challenges into scalable AI-enabled solutions. You will work with clients to understand journeys, translate needs into use cases, and prototype with AI techniques.

Collaborating with design, architecture, data and platforms teams, you will develop MVPs and APIs, leveraging generative AI and LLMs to accelerate delivery.

Qualifications

• Proven experience in digital Customer Experience initiatives, with a strong understanding of customer journeys across digital and assisted channels.
• Deep expertise in at least one complex industry, preferably Energy & Utilities, Public Sector, Manufacturing, or Automotive.
• Solid software engineering background, including application development, APIs, integrations, cloud platforms, and modern engineering practices.
• Practical experience with generative AI, AI agents, LLMs, and AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude, or Microsoft Copilot.
• Collaborative mindset and consulting-oriented approach, with additional experience in AI platforms, CRM/CX technologies, solution architecture, workshops, or technical pre-sales considered a plus.
• Strong communication and problem-solving skills, with the ability to bridge business needs and technical solutions in fast-changing environments.
• Professional working proficiency in English and Dutch.

Responsabilités

• Partner with client stakeholders to understand industry challenges, customer journeys, and technology ecosystems.
• Translate business needs into clear use cases, technical requirements, and value-driven solution opportunities.
• Identify and apply software, automation, data, and AI capabilities to improve customer and business outcomes.
• Build prototypes, MVPs, and intelligent solutions, including applications, APIs, AI agents, and workflow automation.
• Leverage generative AI and AI-assisted engineering tools to accelerate customer service, knowledge management, personalisation, development, and testing.
• Collaborate with multidisciplinary teams to bring successful concepts into production while sharing reusable industry solutions and best practices.

Connaissances

Software engineering

APIs

Cloud platforms

Generative AI

AI agents

LLMs

GitHub Copilot

ChatGPT

Claude

Microsoft Copilot

Customer Experience

Outils

AI platforms

CRM/CX technologies

Solution architecture

Description du poste

Capgemini Belgium is seeking a Forward Deployed Engineer who blends software engineering with Customer Experience expertise to transform client challenges into scalable AI-enabled solutions. You will work with clients to understand journeys, translate needs into use cases, and prototype with AI techniques.

Collaborating with design, architecture, data and platforms teams, you will develop MVPs and APIs, leveraging generative AI and LLMs to accelerate delivery.