Floor Manager

Nl Diffusion; Brussel Hoofdstad; On-site; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Generous employee discount

Support and training for leadership development

Job summary

A luxury retail brand is seeking a Floor Manager in Brussels, who is driven and experienced in premium retail. You will play a key role in shaping the boutique’s success, leading by example, and ensuring that each customer has an exceptional experience. Candidates should have strong leadership abilities and fluency in English and French. This position provides a competitive salary, performance-based bonus, and a unique opportunity within a new boutique launch.

Qualifications

• Proven experience in a supervisory or leadership role in retail.
• Strong interpersonal and communication skills.
• Fluently speaks English and French.
• Flexibility to work weekends, evenings, and public holidays.

Responsibilities

• Support the Store Manager in leading the team.
• Ensure every customer leaves with a story and a feeling.
• Take initiative and identify opportunities.
• Focus on KPIs and deliver strong commercial performance.

Skills

Retail experience

Leadership

Interpersonal skills

Communication skills

Commercial mindset

Job description

Are you ready to take the next step in your retail career? We are looking for an experienced and driven Floor Manager with the potential to grow into the role as assistant store manager, who is passionate about premium customer experiences, team leadership, and brand excellence.

At Lacoste, we value service, leadership, and elegance. As the right hand of the Store Manager, you will be instrumental in shaping the boutique’s success. You’ll lead by example, motivate your team, and ensure every customer leaves with more than just a product — with a story and a feeling.

At Lacoste, we play by four values:

• Play as one team – You support the Store Manager in leading the team and creating an exceptional in-store experience.
• Play with elegance – Your presence exudes style, refinement, and attention to detail. From client interactions to store presentation, you embody the Lacoste spirit.
• Play with audacity – You take initiative, identify opportunities, and aren’t afraid to innovate and improve daily operations.
• Play with tenacity – You’re results-driven, focused on KPIs, and committed to delivering strong commercial performance.

What we’re looking for:

• Proven experience in a supervisory or leadership role in retail (experience in premium or luxury retail is a must)
• Strong interpersonal and communication skills
• A natural leader who sets the tone and inspires others
• Commercial mindset with a strong focus on client experience and service excellence
• Flexibility to work weekends, evenings, and public holidays as required
• Fluently speaking English and French

What we offer:

• A unique opportunity to be part of the launch of a new Lacoste boutique in a prime location
• A dynamic and premium working environment within an iconic international brand
• Room to grow: support and training to further develop your leadership skills
• Competitive salary and performance-based bonus
• Generous employee discount on our exclusive collections

Are you the Floor Manager we’re looking for?

Please apply in English by sending your CV and motivation letter to Amanda De Leijster - [e-mail] . Applications will be treated confidentially.

Location: Brussels – Rue Neuve #lacoste #storemanagement #brussels #fashionjobs #retailcareers #assistantstoremanager #premiumretail #teamlacoste