First-Line IT Service Desk Pro | Hybrid Support

OneSource Consulting

Brussel Hoofdstad

Hybrid

EUR 36,000 - 49,000

Full time

19 hours ago

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Job summary

OneSource Consulting is seeking a Medior First Line Technical Support and Service Desk professional to join a hybrid team. You will contribute to incident handling, device troubleshooting, and knowledge-base improvements while aligning with ITIL practices.

Requirements include ≥5 years in a Service Desk, Windows troubleshooting, and strong communication in English, Dutch, or French. The role emphasizes documentation, SOP drafting, and collaboration with second/third-line specialists.

Qualifications

Must have professional experience in a Service Desk environment (≥5 years).
Experience with Windows workstation troubleshooting and configuration.
Experience with mobile phones and Teams phones troubleshooting is a plus.
An IT background/education is mandatory.
Experience in SOP and documentation in English is preferred.

Responsibilities

Participate in the first line Service Desk team and handle tickets with good follow-up.
Perform day-to-day Service Desk tasks and incident handling.
Improve the knowledge base and create practical checklists and troubleshooting steps.
Work with second- and third-line teams to improve procedures and documentation.
Interact with other lines to enhance incident handling and SOPs.