Medior Service Desk - First Line IT Support (20% Remote)

TiTANS België; Belgique; Hybride; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Training on the job

20% telework after training period

Room for initiative

Résumé du poste

FSMA is seeking a First line technical support & Service Desk Medior to join our IT team. The role requires proven Service Desk experience (>=5 years), Windows workstation troubleshooting, and familiarity with Jira and Confluence. Excellent written English and bilingual NL/FR with good EN writing are important.

You will perform 1st line incident handling, support PC desks, and contribute to SOPs and knowledge base. After training, 20% telework is available, with room for initiative and growth.

Qualifications

• Proven professional experience in a Service Desk team (>= 5 years) is mandatory.
• Experience with Windows workstation troubleshooting and configuration.
• Familiarity with mobile phones and Teams phones troubleshooting and configuration is a plus.
• IT background and education are mandatory.
• Experience with SOP and documentation drafting in English.

Responsabilités

• Participate as a member of the 1st line Service Desk team, handling incident tickets with good follow-up.
• Perform Service Desk day-to-day tasks and ticket handling.
• Improve the knowledge base and draft practical checklists and troubleshooting steps.
• Interact with 2nd and 3rd line specialists to improve procedures and documentation.

Connaissances

Service desk experience

Windows troubleshooting

Phone troubleshooting

Office tools

Jira

Confluence

SOP drafting

ITIL

Team player

Good communication

Eager to learn

Independent problem solving

Organized

NL/FR bilingual

English writing

Formation

IT background

Outils

Jira

Confluence

Description du poste

FSMA is seeking a First line technical support & Service Desk Medior to join our IT team. The role requires proven Service Desk experience (>=5 years), Windows workstation troubleshooting, and familiarity with Jira and Confluence. Excellent written English and bilingual NL/FR with good EN writing are important.

You will perform 1st line incident handling, support PC desks, and contribute to SOPs and knowledge base. After training, 20% telework is available, with room for initiative and growth.