Fire Claims Handler

Axis Group - HR Advisor; Brussel; Sur place; EUR 40 000 - 57 000; Plein temps

Avantages offerts par ce poste

Flat-rate expense allowance

Meal vouchers

Health insurance

Group insurance

Company car or mobility budget

12 extra days off

Résumé du poste

Axis Group is seeking a Fire Claims Manager with a focus on claims handling and customer service. You will open new claims, review estimates, and coordinate with repair companies while maintaining clear communication under pressure.

You should have a background in insurance or legal affairs, fluency in Dutch (written and spoken) and basic French, and a commitment to excellent service. A permanent contract with benefits and partial remote work completes the role.

Qualifications

• Holds a bachelor’s degree in insurance or law, or has gained comparable experience;
• Has an excellent command of both spoken and written Dutch and also possesses a basic knowledge of French;
• Remains calm under pressure and always maintains a clear overview;
• Is committed to providing excellent customer service and proactively contributes ideas to find solutions.

Responsabilités

• You open files for new claims.
• You verify quotes and invoices for accuracy and completeness.
• You assign repair companies and experts to handle claims.
• You contact the other party to obtain necessary information.
• You inform customers about any denials related to coverage.
• You maintain outbound contact with customers to inform and support them.

Connaissances

Communication skills

Customer service

Problem solving

Formation

Insurance degree

Law degree

Description du poste

Are you a claims management pro with a passion for customer service? As a Fire Claims Manager, you’ll be the linchpin of our team, where you’ll open new claims, review estimates, and coordinate with repair companies. With your background in insurance or legal affairs, and your excellent communication skills, you know better than anyone how to stay on top of things under pressure and proactively offer solutions. Enjoy a competitive salary, comprehensive benefits, and the option for flexible working hours.

Responsibilities

• You open files for new claims;
• You verify quotes and invoices for accuracy and completeness;
• You assign repair companies and experts to handle claims;
• You contact the other party to obtain necessary information;
• You inform customers about any denials related to coverage;
• You maintain outbound contact with customers to inform and support them.

Qualifications

• Holds a bachelor’s degree in insurance or law, or has gained comparable experience;
• Has an excellent command of both spoken and written Dutch and also possesses a basic knowledge of French;
• Remains calm under pressure and always maintains a clear overview;
• Is committed to providing excellent customer service and proactively contributes ideas to find solutions.

Estimated monthly salary: unknown;

As a consultant, we offer you a permanent contract with the following benefits:

• Attractive gross salary;
• Flat-rate expense allowance;
• Meal vouchers;
• Health and group insurance;
• A company car or mobility budget after 1 year of employment;
• 12 additional days off on top of the statutory 20 days;
• Partial remote work;

The project is also available on a freelance basis.