Claims Handler Auto

Axis Group - HR Advisor; Sint-Agatha-Berchem; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Daily meal vouchers worth €10

Group and health insurance for family

Opportunity to obtain a company car

20 statutory vacation days plus extras

Flexible working hours

Option to work from home weekly

Résumé du poste

Axis Group - HR Advisor is seeking an Auto Claims Adjuster in Sint-Agatha-Berchem, Brussels. In this position, you will be the primary contact for customers, managing claims files, gathering information, and ensuring smooth processing.

The ideal candidate will have 2 to 3 years of experience in claims management and excellent communication skills in Dutch and French. The role offers a competitive compensation package, flexibility to work from home, and a solid benefits plan.

Qualifications

• 2 to 3 years of experience in claims management, preferably motor claims.
• Strong communication skills in Dutch and French, knowledge of English is a plus.
• Ability to work well under pressure and prioritize tasks effectively.

Responsabilités

• Serve as the primary point of contact for customer claims inquiries.
• Open claims files and gather missing information from customers.
• Manage claims files efficiently and ensure prompt processing.

Connaissances

Administrative skills

Customer service

Multitasking

Formation

Bachelor's degree in economics, insurance, law, or finance

Description du poste

Are you an experienced claims adjuster with a customer-focused mindset? Our client is looking for an Auto Claims Adjuster who wants to be the first point of contact for customers. In this role, you’ll be responsible for managing claims files, gathering information, and quickly processing claims. You’ll communicate professionally and ensure that everything runs smoothly. With an attractive compensation package, flexible working hours, and the option to work from home, you’ll have the opportunity to take your career to the next level. Ready for the next step? Apply now!

Responsibilities

• You will serve as the primary point of contact for all questions and advice regarding our customers’ claims files.
• You will open claims files and contact customers and brokers to gather any missing information.
• You will manage claims files efficiently, ensuring that customers and brokers can count on prompt and smooth processing.
• You will determine the insured’s compensation based on a careful evaluation, assessment, and analysis.
• You accurately apply the rules and guidelines and monitor compliance with procedures and the accuracy of all data.
• You maintain contact with all parties involved, from the customer to the expert, and provide them with clear and accurate information about their case.
• You ensure thorough administrative follow-up and strive to provide an efficient, professional service that results in an optimal settlement at the end of the process.

Qualifications

• Preferably holds a bachelor’s degree in an economic discipline such as insurance, law, or finance, or has equivalent experience, preferably in motor claims management.
• Has 2 to 3 years of relevant work experience.
• Is strong in administrative tasks and works accurately, with a clear focus on customer service.
• Communicates professionally and clearly, both in writing and over the phone.
• Is resilient under stress, performs well under pressure, and demonstrates flexibility in their work.
• Has an excellent command of Dutch; also has a good command of French due to contact with French-speaking clients; knowledge of English is a plus.
• Is a true multitasker who is able to set priorities and manage various tasks efficiently.

Benefits

• An attractive compensation package
• Daily meal vouchers worth €10 for each day worked
• Group insurance and health insurance, also available for family members
• Opportunity to obtain a company car after one year through a cafeteria plan
• Flexible working hours for an optimal work-life balance
• The option to work from home one day a week
• 20 statutory vacation days, plus 7 ADV days and 2 additional holidays