Fintech Operations & Client Success Lead

Shiperise (Techstars '24); Brussel Hoofdstad; Sur place; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Modern Brussels office

Startup culture activities

Résumé du poste

Shiperise is a Belgian fintech that provides inventory financing for e-commerce brands across Europe. We are a small, high-ownership team and growing.

The role of Operations & Customer Success Manager is to own data, reporting, and client relationships, working with founders and managing a growing portfolio. You will shape processes, monitor stock, and lead onboarding and ongoing client contact.

Qualifications

• 1–3 years in operations, customer success, account management, finance or consulting, ideally in a startup or fast-moving environment.
• Data-driven and analytically sharp; strong Excel skills. Experience with BI tools, CRMs, or automation platforms is a plus.
• Startup-ready: comfortable with ambiguity, changing priorities, and shaping the role as you go.
• Fintech oriented: affinity for finance, supply chain or e-commerce is a strong plus.
• Location: Brussels-based; able to travel occasionally within Belgium and nearby regions.

Responsabilités

• Own internal data accuracy, consistency, and accessibility across datasets.
• Build and maintain reporting to management, shareholders, and investors, including portfolio performance and key metrics.
• Develop dashboards providing real-time visibility into portfolio and client health.
• Lead evaluation and rollout of tools to automate and improve internal processes and document adoption.
• Monitor financing portfolio end-to-end, track inventories, and lead monthly stock reconciliations.
• Onboard new clients and serve as the primary contact for the client portfolio.

Connaissances

Data-driven

Excel skills

BI tools

CRMs

Automation platforms

Outils

BI tools

CRMs

Automation platforms

Description du poste

Shiperise is a Belgian fintech that provides inventory financing for e-commerce brands across Europe. We are a small, high-ownership team and growing.

The role of Operations & Customer Success Manager is to own data, reporting, and client relationships, working with founders and managing a growing portfolio. You will shape processes, monitor stock, and lead onboarding and ongoing client contact.