Operations & Customer Success Manager - Fintech

Shiperise (Techstars '24); Brussel Hoofdstad; Sur place; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Modern Brussels office

Startup culture activities

Résumé du poste

Shiperise is a Belgian fintech that provides inventory financing for e-commerce brands across Europe. We are a small, high-ownership team and growing.

The role of Operations & Customer Success Manager is to own data, reporting, and client relationships, working with founders and managing a growing portfolio. You will shape processes, monitor stock, and lead onboarding and ongoing client contact.

Qualifications

• 1–3 years in operations, customer success, account management, finance or consulting, ideally in a startup or fast-moving environment.
• Data-driven and analytically sharp; strong Excel skills. Experience with BI tools, CRMs, or automation platforms is a plus.
• Startup-ready: comfortable with ambiguity, changing priorities, and shaping the role as you go.
• Fintech oriented: affinity for finance, supply chain or e-commerce is a strong plus.
• Location: Brussels-based; able to travel occasionally within Belgium and nearby regions.

Responsabilités

• Own internal data accuracy, consistency, and accessibility across datasets.
• Build and maintain reporting to management, shareholders, and investors, including portfolio performance and key metrics.
• Develop dashboards providing real-time visibility into portfolio and client health.
• Lead evaluation and rollout of tools to automate and improve internal processes and document adoption.
• Monitor financing portfolio end-to-end, track inventories, and lead monthly stock reconciliations.
• Onboard new clients and serve as the primary contact for the client portfolio.

Connaissances

Data-driven

Excel skills

BI tools

CRMs

Automation platforms

Outils

BI tools

CRMs

Automation platforms

Description du poste

Shiperise is a Belgian fintech specialising in inventory financing for e-commerce and omnichannel brands across Europe.

Founded to solve a problem every growing brand faces - cash tied up in stock - Shiperise provides short-term financing solutions that unlock working capital, without the constraints of traditional lending. We work across the full deal lifecycle: credit underwriting, deal structuring, transaction monitoring, client data, and integration with ERP and open banking systems.

We are a small, high-ownership team and we are growing.

The Role

We're hiring an Operations & Customer Success Manager to own the connective tissue between our internal operations and our client relationships. You'll work directly with the founders, own the reporting and monitoring behind a growing portfolio, and carry real responsibility from day one.

The role is a mix of data ownership, process building, and clients and investors relationship management.

Data Ownership & Reporting

• Own Shiperise's internal data — accuracy, consistency, and accessibility across all datasets
• Build and maintain reporting to management, shareholders, and investors, including portfolio performance and key metrics
• Develop dashboards giving real-time visibility into portfolio and client account health

IT Tools & Internal Process Improvement

• Lead the evaluation and rollout of tools to automate and improve internal processes
• Identify manual workflows to streamline — from reconciliations to client reporting
• Own tool adoption across the team, including documentation and training

Financing Transaction Monitoring

• Monitor the financing portfolio on an ongoing basis, tracking financed inventories across all active clients
• Manage stock operations end-to-end, including floor stock positions
• Lead monthly stock reconciliations, investigating and resolving discrepancies

Client Relationship Management

• Lead end-to-end onboarding of new clients
• Act as the primary point of contact for Shiperise's client portfolio
• Develop a deep understanding of each client's business to anticipate their needs

Your Profile

• Experience: 1–3 years of experience in operations, customer success, account management, finance or consulting - ideally with exposure to a startup or fast-moving environment or a startup environment
• Skills: Data-driven and analytically sharp, with strong Excel skills. Experience with BI tools, CRMs, or automation platforms is a plus.
• Startup-ready: You're comfortable with ambiguity, changing priorities, and shaping the role as you go.
• Fintech oriented : An affinity for finance, supply chain or e-commerce is a strong plus
• Location : Brussels-based. Able to travel occasionally to Belgium, the Netherlands, and Franc

Competitive compensation package, commensurate with experience

Crazy learning curve in structured finance, with a direct line to the founders

Real client-facing responsibility across Belgium, the Netherlands, and France

Modern offices in a coworking space in Brussels

A true startup culture - sailing trips, karting evenings, and a team that celebrates every win together

Flexible, results-oriented work environment

If you're excited by fintech, ownership, and building your career at the heart of a fast-growing startup, this is the role for you.