Operations & Customer Success Manager M/W/X

Actiris; Brussel Hoofdstad; Sur place; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive compensation package

Learning curve in structured finance

Client-facing role across Belgium, the

Modern Brussels coworking offices

Startup culture and team events

Résumé du poste

SHIPERISE is seeking an Operations & Customer Success Manager to bridge internal operations and client relationships in Brussels. You will own data reporting, portfolio dashboards, and real-time visibility into client health, while shaping internal processes and tool adoption.

You will lead onboarding, manage client accounts across Belgium, the Netherlands, and France, and work directly with founders on growth initiatives in a fast-moving fintech environment.

Qualifications

• 1–3 years of experience in operations, customer success, account management, finance or consulting; startup environment preferred.
• Strong Excel skills and data-driven, analytical mindset.
• Experience with BI tools, CRMs, or automation platforms is a plus.
• Startup-ready: comfortable with ambiguity and changing priorities.
• Fintech affinity: interest in finance, supply chain or e-commerce.

Responsabilités

• Own data ownership, reporting, and dashboards for portfolio performance and client health.
• Lead IT tool evaluations, automate and improve internal processes, and drive tool adoption.
• Monitor financing portfolio and stock operations end-to-end for active clients.
• Manage end-to-end onboarding and act as primary contact for Shiperise's client portfolio.

Outils

BI tools

CRM systems

Automation platforms

Description du poste

Operations & Customer Success Manager M/W/X

Shiperise is a Belgian fintech specialising in inventory financing for e-commerce and omnichannel brands across Europe.

Founded to solve a problem every growing brand faces - cash tied up in stock - Shiperise provides short-term financing solutions that unlock working capital, without the constraints of traditional lending. We work across the full deal lifecycle: credit underwriting, deal structuring, transaction monitoring, client data, and integration with ERP and open banking systems.

We are a small, high-ownership team and we are growing.

The Role

We're hiring an Operations & Customer Success Manager to own the connective tissue between our internal operations and our client relationships. You'll work directly with the founders, own the reporting and monitoring behind a growing portfolio, and carry real responsibility from day one.

The role is a mix of data ownership, process building, and clients and investors relationship management.

Data Ownership & Reporting

• Own Shiperise's internal data ¿ accuracy, consistency, and accessibility across all datasets
• Build and maintain reporting to management, shareholders, and investors, including portfolio performance and key metrics
• Develop dashboards giving real-time visibility into portfolio and client account health

IT Tools & Internal Process Improvement

• Lead the evaluation and rollout of tools to automate and improve internal processes
• Identify manual workflows to streamline ¿ from reconciliations to client reporting
• Own tool adoption across the team, including documentation and training

Financing Transaction Monitoring

• Monitor the financing portfolio on an ongoing basis, tracking financed inventories across all active clients
• Manage stock operations end-to-end, including floor stock positions
• Lead monthly stock reconciliations, investigating and resolving discrepancies

Client Relationship Management

• Lead end-to-end onboarding of new clients
• Act as the primary point of contact for Shiperise's client portfolio
• Develop a deep understanding of each client's business to anticipate their needs

Profil

Your Profile

• Experience: 1-3 years of experience in operations, customer success, account management, finance or consulting - ideally with exposure to a startup or fast-moving environment or a startup environment
• Skills: Data-driven and analytically sharp, with strong Excel skills. Experience with BI tools, CRMs, or automation platforms is a plus.
• Startup-ready: You're comfortable with ambiguity, changing priorities, and shaping the role as you go.
• Fintech oriented : An affinity for finance, supply chain or e-commerce is a strong plus
• Location: Brussels-based. Able to travel occasionally to Belgium, the Netherlands, and Franc

Competitive compensation package, commensurate with experience

Crazy learning curve in structured finance, with a direct line to the founders

Real client-facing responsibility across Belgium, the Netherlands, and France

Modern offices in a coworking space in Brussels

A true startup culture - sailing trips, karting evenings, and a team that celebrates every win together

If you're excited by fintech, ownership, and building your career at the heart of a fast-growing startup, this is the role for you.

SHIPERISE

Dkl Marie