Key Account Manager

Chift; Brussel Hoofdstad; Sur place; Confidentiel; Plein temps

Avantages offerts par ce poste

Competitive salary

Meal vouchers

Insurance

Phone budget

Mobility budget

Flexible days off

ESOP

Wellness allowance (Gymlib)

Hybrid/remote mix

Résumé du poste

Chift is building the financial integration layer for software companies and AI agents, with a Brussels-based HQ. We seek a Key Account Manager to own strategic international fintech and SaaS relationships, drive expansion, and align product roadmaps with client needs across Europe.

You will collaborate directly with the CEO and leadership, navigate high-stakes conversations, and shape go-to-market plays while managing NRR and account health. Travel across Europe is expected.

Qualifications

• 5+ years in KAM/Strategic Accounts in fintech or B2B SaaS.
• Excellent communication, negotiation and relationship-building skills.
• Technical appetite: comfortable discussing APIs and integration architecture.
• Fintech knowledge and accounting basics.
• Startup experience and willingness to travel.
• Languages: Fluent English; French and/or Dutch a plus.

Responsabilités

• Own the strategic relationship with our largest international accounts.
• Drive expansion, renewals, upsells and multi-year deals across Europe.
• Translate client needs into roadmap priorities with product and CS teams.
• Build joint go-to-market plays with partners and clients.
• Own the numbers and report progress to the founders.

Connaissances

Key Account Management

Strategic Accounts

Customer Success

Fintech experience

Negotiation

Outils

Salesforce

CRM tools

Description du poste

At Chift, we're building the financial integration layer for software companies and AI agents.

Founded in 2022, Chift is a fast-growing startup backed by strong investors, already working with hundreds of B2B SaaS, including public companies and many unicorns

Our platform lets B2B software companies and AI agents unlock their potential with connectivity. Thanks to a unified API, our clients are able to connect with dozens of financial software at once, instead of spending years building integrations themselves.

Our clients are some of the biggest fintechs in Europe such as Qonto, Pennylane, Wise, Revolut, Square, and many others.

Our ambition: become the European leader of financial integration

Tasks

We're hiring a Key Account Manager to own our most strategic international clients. The fintechs and SaaS leaders setting the pace of European finance have chosen Chift as the infrastructure powering their financial connectivity, and they expect a partner who matches their ambition. You'll be that partner.

You'll work directly with the CEO and the leadership team, shape the playbook for how we partner with category leaders across Europe, and carry direct ownership of the commercial outcomes that flow from these accounts. The role exists because financial connectivity is becoming the most critical infrastructure layer of the next decade, and the relationships you'll build are the ones that decide who wins it.

The role is a mix of high-stakes project management, customer care and commercial alignment.

Some non-exhaustive tasks you'll perform:

• Own the strategic relationship. You're the trusted advisor and single point of contact for our largest international accounts. You're as comfortable working with product and integration managers on day-to-day topics as you are walking into a C-level conversation about partnership, roadmap alignment, or strategic expansion. You'll proactively engage decision-makers at this level rather than waiting for them to come to you.
• Drive expansion. NRR, expansion revenue, and strategic account health for the international portfolio sit on your shoulders. You'll find new use cases, new connectors, and new commercial surface inside each account, then turn that into renewals, upsells, and multi-year deals.
• Be the voice of the client inside Chift. Work hand-in-hand with product, engineering and the rest of the CS team to translate client needs into roadmap priorities, and unblock anything that gets in the way.
• Build joint go-to-market plays. When a top fintech wants to co-market, co-launch, or publish a flagship case study with Chift, you make it happen.
• Own the numbers. NRR, expansion revenue, and strategic account health for the international portfolio sit on your shoulders. You report directly to the founders on these metrics.

Requirements

• Experience: 5+ years as Key Account Manager, Strategic Account Manager, or Customer Success leader managing enterprise accounts in fintech, embedded finance, or B2B SaaS. Bonus points for experience with accounting platforms.
• Skills: Excellent communication, negotiation, and relationship-building skills.
• Technical appetite: Comfortable in conversations with product managers and engineers about APIs, webhooks and integration architecture. You don't need to write code, but you should be able to understand (or learn very fast) key technical concepts.
• Fintech oriented: you are familiar with numbers and already know the basics of accounting. You have a deep understanding and enthusiasm for the B2B SaaS industry and fintech.
• Startup-ready: You've worked in or close to a fast-moving startup or scale-up. You're comfortable with ambiguity, changing priorities, and shaping the role as you go.
• Languages: Fluent English, written and spoken. Most of your clients operate in English daily. French and/or Dutch is a strong plus, both for our Brussels HQ and to navigate the wider European market.
• Location: Brussels-based or willing to relocate. Expect regular travel to clients across Europe (London, Amsterdam, Berlin)
• AI-native: You already use Claude (or other), AI agents, and similar tools in your daily work.

Benefits

Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off, etc.)

ESOP (Employee Stock Options), because we want you to own a piece of what you're building

A portfolio of the most exciting fintechs in Europe and the chance to build relationships with the operators defining the future of finance.

Learning curve: a varied job allowing you to juggle with different projects & technologies and a direct link to the founders.

Wellness/sport allowance with Gymlib

Experience in one of the fastest-growing fintech in Europe

A great atmosphere (apéro, lunches and activities to celebrate each milestone together)

Flexible working hours and office/remote mix

If you're passionate about the tech environment and more specifically about fintech, this is a dream job. You will work alongside some of the most exciting tech companies in the world, at the very heart of peak fintech innovation.