Field Services Engineer

Growatt New Energy; Limburg; Sur place; EUR 40 000 - 52 000; Plein temps

Résumé du poste

Growatt New Energy in Belgium seeks a technical support specialist to assist distributors and installers, ensuring proper product usage and rapid issue resolution. Customer-oriented mindset and willingness to travel for on-site support.

You will diagnose faults, escalate major quality issues to HQ, and maintain technical documentation and daily reports in line with company policy. Strong communication and teamwork skills are essential for success in this role.

Qualifications

• Fluency in Dutch, French and English is required.
• Degree in Power Electronics, Electrical Engineering, Automation, or related fields preferred.
• Experience in electrical or PV industry service is a plus.
• Strong problem-solving, analytical, and self-learning skills.
• Excellent communication, customer handling, and teamwork abilities.
• Proactive, responsible, goal-oriented, and able to work under pressure.
• Proficient in MS Office and technical documentation.

Responsabilités

• Provide technical support in Belgium.
• Deliver training for distributors and installers on product usage.
• Report product faults, elevate major quality issues and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports, following company policy.
• Handle customer inquiries, product fault diagnosis, product replacement/maintenance, system upgrades, and routine visits.

Connaissances

Fluency in Dutch/French and English

Problem-solving

Communication and teamwork

Formation

Degree in Power Electronics, Electrical Engineering, Automation

Outils

MS Office

Technical documentation

Description du poste

Key Responsibilities

1. Provide technical support in Belgium
2. Deliver training for distributors and installers on product usage.
3. Report product faults, elevate major quality issues and work closely with HQ to improve product quality.
4. Maintain technical documentation and daily work reports, following company policy.
5. Handle customer inquiries, product fault diagnosis, product replacement/maintenance, systerm upgrades, and routine visit.

Qualifications

• Fluency in Dutch/French and English is require
• Degree in Power Electronics, Electrical Engineering, Automation, or related fields preferred.
• Experience in electrical or photovoltaic (PV) industry) service is a plus.
• Strong problem-solving, analytical, and self-learning skills.
• Excellent communication, customer handling, and teamwork abilities.
• Proactive, responsible, goal-oriented, and able to work under pressure.
• Proficient in MS Office and technical documentation.