Field Service Engineer IGT Systems

Philips; Jette; On-site; EUR 45,000 - 70,000; Full time

Job summary

Philips is seeking a Field Service Engineer for IGT Systems to deliver hands-on and remote support for diagnostic imaging equipment across Belgium. You will troubleshoot, repair, install, and upgrade products while maintaining strict regulatory compliance.

You will document activities, plan service visits, and follow structured processes, acting as a trusted resource for the assigned business groups. Ideal candidates will have 2+ years in imaging service or 4+ years in electromechanical

Qualifications

• High School Diploma, Vocational Education, Bachelor’s Degree, or equivalent in Engineering, Medical Sciences, or a related scientific field
• Minimum 2 years of experience in Diagnostic Imaging service environment or minimum 4 years in Electromechanical industries; CT experience and OEM training preferred
• Troubleshooting skills
• Product Repair & Maintenance
• Equipment Installations
• System Upgrades & Maintenance
• Technical Documentation
• Escalation Management
• Service Operations
• Project Planning & Management
• Fluent in French and English; Dutch ideally
• Open to travel 90% of the time in the field

Responsibilities

• Delivers technical support onsite and remote, performing troubleshooting, repair, upgrades and installation with growing independence
• Documents service activities with diagnostics, resolution steps, test procedures, and case status
• Works under limited supervision, applying independent judgment to navigate policies and ensure quality
• Acts as a specialized resource, providing expert support to assigned business groups
• Tracks and records service activities with high accuracy for transparency and improvements
• Prepares for service visits by diagnosing issues, organizing parts, and planning actions for first-visit resolution
• Addresses customer escalations and feedback, coordinating timely solutions
• Executes moderately to complex field service tasks using diagnostic tools and techniques
• Identifies potential upsell opportunities during visits to support growth
• Develops technical expertise and continues learning to improve service delivery
• Participation in the 24/7 duty

Skills

Troubleshooting

Repair & maintenance

Equipment installation

System upgrades

Technical documentation

Escalation management

Service operations

Project planning

French & English

Dutch language

Travel readiness

Education

Bachelor’s degree or equivalent in Engineering/Medical Sciences

Job description

Job Title

Field Service Engineer IGT Systems

Job Description

Field Service Engineer IGT Systems

You deliver hands‑on and remote technical support, resolve issues with precision, and drive outstanding customer service while continuously building your expertise.

Your role:

• Delivers technical support (both onsite and remote) and maintenance services to customers, performing
  troubleshooting, repair, upgrades, and installation of products and services with growing independence, while consistently adhering to regulatory guidelines and company standards.

• Documents service activities and ndings in detail, including diagnostics, resolution steps, test procedures, and case status, ensuring accuracy and completeness to maintain transparency, traceability, and knowledge sharing.

• Works under limited supervision and established processes, applying independent judgment to navigate operational policies, ensuring compliance and delivery of consistent, high‑quality service.

• Acts as a specialized resource for assigned business group(s), utilizing an in‑depth understanding of the organization’s tools and processes to provide expert support and guidance, contributing to the group’s success and efficiency.

• Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in realtime with high accuracy, contributing to operational efficiency, accountability, and process improvements.

• Prepares thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing structured action plans, with a focus on achieving rst‑visit resolution to maximize service effectiveness and customer satisfaction.

• Actively addresses customer escalations, complaints, and feedback, coordinating the implementation of solutions to maintain trust and ensure timely, effective resolution of both routine and more complex issues.

• Executes moderately complex to complex service tasks in the field, utilizing diagnostic tools and troubleshooting techniques to resolve customer concerns efficiently and ensure reliable product performance.

• Supports business growth through customer engagement, identifying potential sales opportunities, upgrades, or value‑added services during service visits, contributing to customer loyalty and organizational success.

• Develops and maintains technical expertise on assigned products and services, continuously expanding knowledge and identifying opportunities for improvement in service delivery and customer support.

• Participation in the 24/7 duty

You’re the right fit if:

• High School Diploma, Vocational Education, Bachelor’s Degree, or equivalent in Engineering, Medical Sciences, or a related scientific field

• Minimum 2 years of experience in Diagnostic Imaging (field or hospital‑based) service environment or minimum 4 years of experience in Electromechanical industries.
  CT experience and Order Equipment Manufacturer (OEM) training highly preferred.

• Troubleshooting skills

• Product Repair & Maintenance

• Equipment Installations

• System Upgrades & Maintenance

• Technical Documentation

• Escalation Management

• Service Operations

• Project Planning & Management

• Fluent in French and English.

• Fluent in Dutch ideally.

• Open to travel 90% of the time on the field

How we work together

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week.Onsite roles require full‑time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here.

• Discover our rich and exciting history here.

• Learn more about our purpose here.