Field Service Engineer - Flexo Solutions

Veralto; Brussel Hoofdstad; Hybride; EUR 45 000 - 65 000; Plein temps

Résumé du poste

Veralto (Esko) is seeking a Field Service Engineer for Flexo solutions in Belgium. You will provide on-site and remote technical support, install and maintain CDI/XPS hardware, and guide customers on Esko hardware and software use.

You will install Flexo software, optimize print quality, and work with regional teams to resolve issues. Travel to France/UK/Nordic regions may be required.

Qualifications

• Minimum field service experience.
• Experience with electrical/electronic troubleshooting.
• Familiar with imaging/exposure devices.
• Experience with flexographic pre-press processes a plus.
• Proficient knowledge of software and front-end interfaces.
• Fluent in Dutch/English.

Responsabilités

• Provide on-site and remote technical support for customers in Belgium and the Netherlands.
• Install, maintain and troubleshoot CDI/XPS hardware.
• Instruct customers on day-to-day use of Esko hardware and front-end software.
• Install & configure Flexo software solutions.
• Demonstrate deployment of Esko solutions in live production environments.
• Collaborate with regional/global teams to resolve issues quickly.

Connaissances

On-site support

Remote support

Travel willingness

Customer service

Problem solving

Formation

Electrical/Electronic engineering qualification

Outils

CDI/XPS hardware

Description du poste

Field service engineer – Flexo solutions

We empower packaging and label trade shops, premedia service providers, and print converters to automate, connect, and accelerate the entire print production process with esko software and hardware solutions for CAD design, prepress processes, flexo platemaking, and print excellance.

Who We Do

We empower packaging and label trade shops, premedia service providers, and print converters to automate, connect, and accelerate the entire print production process with esko software and hardware solutions for CAD design, prepress processes, flexo platemaking, and print excellance.

What We Value

We value people who are passionate about providing first-class solutions and services for our customers. We strive for continuous improvement in our products, solutions and our people to help our customers accelerate the ‘Go to market’ of packaged consumer goods.

Our ideal Candidate will

Be located in Belgium and will have a proven track record working as a Field Service Engineer. You will have proven experience working with business-critical production devices and be able to handle the pressure that goes hand in hand with 24/7 production environments. You will have experience working with similar imaging/exposure devices and be familiar with printing processes and workflow solutions.

In your main role at Esko, you will:

• Provide on site & remote technical support for our customers located in Belgium and Netherlands with occasional travel to France UK and Nordic region to cover busy periods/holidays
• Be responsible for installation, maintenance and troubleshooting of CDI/XPS Hardware
• Instruct the customer about the day-to-day use and maintenance of their Esko hardware and front end/user interface software
• Be responsible for Installation & configuration of Flexo software solutions
• Instruct the customer how to leverage Esko’s Flexo software solutions to optimize efficiency & print quality
• Demonstrate successful deployment of Esko solutions in a live production environment to ensure the system is accepted by the customer
• Work in close collaboration with the Regional Service Director, Regional Support team, Global support team and our customer’s to quickly resolve any issues on site
• Submit detailed service reports and facilitate spare part requests/returns

Critical Success Factors for the Ideal Candidate Profile are:

• Strong focus and desire to deliver exceptional levels of customer experience
• Excellent decision making, problem solving and creative thinking skills
• Proven ability to implement complex Hardware & software solutions
• Good knowledge of RIP and screening technology
• Detail/process driven and highly prepared
• Service-oriented, team player who seeks feedback to continuously improve performance
• Ability to multitask activities with shifting priorities. Able to work productively in a pressurized environment
• Abilty to work in a fast paced, self-directed, entrepreneurial environment
• Independent, confident and willing to immerse themselves in unfamiliar situations
• Strong time management skills
• Willingness/flexibility to travel

Your Education and/or Background Experience will have:

The following qualifications are the minimum requirements necessary to successfully perform this role. However, any equivalent combination of experience, education and training, which provides the necessary knowledge, skills and abilities would be acceptable, subject to any legal and/or regulatory requirements.

• Experienced field service engineer
• Electrical/electronic engineering qualification or a college diploma
• Proficient experience in troubleshooting electrical/mechanical problems and responding to customers support requests
• Experience working with laser imaging (CTP devices) and/or experience working with printing press’s.
• Experience working with Bank light or LED exposure devices
• Experience working with automatic/automated machinery
• Experience working with laser’s, optics and alignment of optical sytems
• Previous experience delivering instructor led training
• Experience in troubleshooting flexographic plate and print quality issues
• Good knowledge of the flexographic process including Pre-press, screening, plate making and printing process
• Proficient knowledge of software applications, operating systems/PC’s/networks
• Proficient level of computer skills including MS word, PowerPoint, Excel and Outlook
• Fluent in Dutch/English language

Our offer

We grow talent; we give you the opportunity to develop your career based on your strengths. Esko is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity.

A career with Esko will push you and challenge you, providing growth opportunities and the prospects to advance your career.

If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential.

At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of 65,000 intellectually curious associates.

At Veralto we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Veralto Corporation and all Veralto Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protw. The “EEO is the Law” poster is available here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies (https://www.veralto.com/our-companies/) , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.