Field Service Engineer

Wygwam, a division of Niko NV; Antwerpen; On-site; EUR 52,000 - 72,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Comprehensive benefits

Friendly culture

Job summary

Wygwam, a division of Niko NV, seeks a Field Service – On-site Technical Support professional to visit client sites, analyze complex technical situations, troubleshoot installations, and assist installers with proper implementation of our solutions to ensure optimal operation.

You will build expertise in Home Automation, Video Intercoms, Energy Management, or HVAC integrations, document solutions for the Knowledge Base, and train colleagues to handle advanced queries.

Qualifications

• Bachelor's degree in electrical engineering, electronics, IT, or equivalent.
• At least 5 years of relevant experience in technical support or field service.
• Hands-on troubleshooting of electrical installations.
• Strong affinity with Home Automation, Video Intercoms, Energy Management, or HVAC.
• Fluent in Dutch, French, and English.
• Basic networking knowledge and AREI regulations.

Responsibilities

• Carry out on-site technical interventions for installers and clients.
• Analyze complex technical situations and troubleshoot malfunctions or configuration issues in existing installations.
• Support installers with implementation, configuration, and optimization of our systems.
• Provide proactive technical service and feed client insights back to prevent issues.
• Document solutions and insights for the internal Knowledge Base.
• Share expertise by training colleagues and supporting them with complex queries.
• Assist the Customer Service teams with complex technical cases.
• Work with remote tools, data analysis, and system diagnostics.
• Maintain regular contact with Product Management and R&D to feedback field insights.

Skills

Field service

Troubleshooting

Analytical thinking

Client communication

Autonomy

Education

Bachelor's degree in a technical field

Tools

MS Office

Networking basics

AREI knowledge

Job description

Wygwam, a division of Niko, designs electrical and electronic solutions that make buildings work better for everyone who lives and works in them. We achieve this by reducing energy consumption, enhancing lighting comfort and safety, and ensuring all applications work together seamlessly.

Buildings equipped with Wygwam are more efficient, can be controlled remotely, and interact effortlessly within larger ecosystems.

Every day, we ask ourselves just one question:

How can we make buildings work better for you?

Who are we looking for?

Within our Customer Service department, you will play a key role in providing on-site technical support to installers and professional clients.

You will visit clients on location to analyze complex technical situations, resolve issues, and assist installers with the correct implementation of our solutions. Through your expertise and hands-on approach, you ensure that our systems function optimally.

Your responsibilities

Field Service – On-site technical support (Core focus)

• You carry out on-site technical interventions for installers and clients.
• You analyze complex technical situations and troubleshoot malfunctions or configuration issues in existing installations.
• You support installers with the implementation, configuration, and optimization of our systems.
• You provide proactive technical service and think along with clients to prevent future issues.

Technical expertise and knowledge sharing

• You build in-depth expertise in one or more technologies or products (such as Home Automation, Video Intercom systems, Energy Management, or HVAC integrations).
• You document solutions and insights to feed our internal Knowledge Base.
• You share your expertise by training colleagues and supporting them with complex technical queries.

Supporting the support organization

• You assist the Customer Service teams with complex technical cases.
• You handle technical questions via phone or email when in-depth analysis is required.
• You work with remote tools, data analysis, and system diagnostics.
• You maintain regular contact with Product Management and R&D to provide field feedback and help improve our products and services.

Your profile

• You hold a Bachelor's degree in a technical field, preferably electrical engineering, electronics, or IT (or equivalent through experience).
• You have a minimum of 5 years of relevant experience, ideally in technical support or field service.
• You have hands-on experience with troubleshooting electrical installations.
• You have a strong affinity with Home Automation, Video Intercom systems, Energy Management, or HVAC.
• You have basic knowledge of networking and the A.R.E.I. (General Regulations for Electrical Installations).
• You possess strong analytical and problem-solving skills.
• You enjoy working independently on location but also thrive in a team environment.
• You communicate fluently and professionally with clients, installers, and internal teams.
• You have an excellent command of Dutch, French, and English.
• You are proficient in MS Office and various software systems.

What we offer

You will be joining an exciting and challenging role with a high degree of autonomy, where technical expertise and customer focus take center stage.

Additionally, we offer:

• A professional work environment with ample room for training, development, and career growth.
• An attractive salary, complemented by a comprehensive package of fringe benefits.
• A no-nonsense corporate culture where people do what they say and say what they do.
• An innovative environment where new, high-quality solutions are continuously developed.
• Colleagues who are open, engaged, and always ready to help.

In short: an environment that challenges and supports you to bring out the best in yourself.