Field Service Engineer

Bio-Techne Ltd (United Kingdom); Belgium; Remote; EUR 45,000 - 72,000; Full time

Job summary

Bio-Techne Corp. is seeking an experienced field service engineer to service revolutionary protein analysis instrumentation. The role centers on onsite customer support and home-based remote diagnostics across Benelux, with limited Europe travel.

Brussels area in Belgium is the referenced location. The candidate must have 3+ years in hi-tech or industrial/scientific sectors, fluent Dutch, English and French, and strong PC skills.

Qualifications

• Fluent in Dutch, English and French; BA or Masters in engineering/science or 3 years hi-tech experience.
• Minimum 3 years in industrial/scientific sector; strong PC, Windows, MS Office skills.
• Willingness to travel up to 90% with strong communication and organizational skills.

Responsibilities

• Deliver onsite customer facing and home-based remote support to diagnose and repair complex electro-mechanical instruments in a lab environment; extensive travel in Benelux and Europe.
• Manage and schedule customer appointments; prepare detailed technical paperwork and support documents; submit reports and travel claims.
• Support the sales and field applications team with pre/post-sales inquiries and field resolutions.

Skills

Multilingual Dutch/English/French

3+ years hi-tech experience

Strong computer skills (Windows/MS)

Willingness to travel 90%

Education

BA or Masters in engineering/science

Job description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: €44,700 - €71,580 Placement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.

Location: Belgium – Brussels area (Walloon Brabant)

Position Objective: Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Benelux and infrequent in Europe.

Essential Duties & Responsibilities

Customer and Instrument support

Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.

Schedule, Administration and Inventory management

Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support.

Support of sales and field applications team

Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.

Minimum Requirements/Qualifications

Fluent Business Dutch, English and French BA, Masters in an engineering / science field or 3 years’ experience in hi-tech sector A minimum of 3 years’ experience in industrial / scientific sector, preferably in a similar industry Personal Computer repair skills and strong computer skills set, (Windows and Microsoft products) Ability to travel as necessary – Travel 90% Skills required/desired Strong brand ambassador Excellent written and verbal communication skills in Dutch, English and French Proven customer-oriented skills in technical support and problem solving Strong organizational and administration skills Excellent attention to detail, time management and process management Professional demeanor Flexible and willing to travel for work-related purposes as necessary Self-directed and creative Basic laboratory and GMP skills

Why Join Bio-Techne

We offer competitive wages along with extensive benefits for employees and their families. We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan. We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more. We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging. We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

Accommodations

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [e-mail] for assistance.

Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services. Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.