Support & Expertise Engineer - (M/F)

Codra; Louvain-la-Neuve; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Group insurance

Health / hospitalization insurance

Meal vouchers

Job summary

Codra Benelux is seeking an Experienced Support and Expertise Engineer to support customers with our Panorama Suite. You will assist users by email, phone and remote access, reproduce and investigate anomalies, and work with R&D to improve products. Occasional on-site visits and Belgian-wide travel are required.

A strong IT background and English proficiency are essential; Dutch is a plus. The role is hybrid with regular office presence in Belgium and potential base anywhere in Belgium.

Qualifications

• 8+ years of experience resolving complex anomalies in a similar sector.
• Higher education qualification in IT.
• Advanced level of English; Dutch is a plus.
• Development skills in C# and SQL database handling.

Responsibilities

• Provide assistance and advice to users via email, telephone and remote access.
• Reproduce anomalies and perform investigations to resolve issues.
• Analyze incidents and propose reliable, sustainable solutions for industrial contexts.
• Follow up and report processed requests.
• Occasionally on-site expert assignments; collaborate with R&D for product improvements.

Skills

C# programming

SQL database handling

Industrial IT

English proficiency

PLC programming

Windows OS

Education

Higher IT qualification

Tools

SQL Server

PLC programming tools

Job description

Context

CODRA Benelux, a subsidiary of the CODRA group, provides sales and user support for the Panorama Suite. With a strong presence in Wallonia, we wish to increase our presence throughout Belgium (and beyond!).
In order to support our customers under the best possible conditions, we are strengthening our Support and Expertise team.

Your responsibilities:

Technical Support is responsible for assisting users and, as such, is one of the guarantors of customer satisfaction.

As an Experienced Support and Expertise Engineer, your role will be to:

• Provide assistance and advice to users in getting started with and using our solutions, by email, telephone and remote access;

• Reproduce anomalies encountered by users and carry out the technical investigations required to resolve them;

• Analyze the causes of incidents and propose reliable, sustainable solutions adapted to industrial contexts;

• Ensure follow-up and reporting of processed requests;

• Intervene on site as part of occasional expertise assignments;

• Work closely with the R&D teams in order to contribute to the continuous improvement of our products.

This position is not a network / system or helpdesk-type user support position.

This position is for you if:

• You have a higher education qualification in IT and have good knowledge of the industrial IT field (supervision, automation, etc.).

• You have at least 8 / 10 years’ experience resolving complex anomalies in a similar sector.

• You have an advanced level of English. Knowledge of Dutch is an asset.

• You have development skills, particularly in C# programming and SQL database handling.

• You have general skills in programming PLCs such as Schneider, Siemens, etc., Microsoft Windows operating systems (Linux is a plus), virtual environments, SQL Server and networks, real-time communication protocols such as OPC / UA, IP Modbus, Bacnet, IEC 61850, DNP3, LON

• You have a sense of responsibility and are able to make the decisions necessary to resolve the issues submitted to you.

• You enjoy analyzing and reproducing complex issues in a methodical way.

What you will find with us:

• A contagious passion: our employees are all passionate about their work; they are curious to discover and share new technologies.

• Quality and rigor: we pay particular attention to the quality of what we deliver. This is a guarantee for our employees that they can be proud of what they produce and the best way to earn their trust.

• Team spirit: a close-knit team that can rely on the daily support of its counterparts in France and England.

• Attentive support: from the moment you arrive, you benefit from the attentiveness and support of your colleagues to help you find your feet and thrive in your role. This support is one of the aspects most appreciated by our new employees.

Conditions:

• Package: variable pay based on collective and individual objectives - company vehicle - group insurance - health / hospitalization insurance - meal vouchers

• Workplace: Hybrid (home office / office / travel). Regular presence in our offices in Nivelles will be required; the candidate may be based anywhere in Belgium.

• Travel: 1 to 2 trips to customer sites on average per week within a national scope