European IT Operations Team Leader

NTT DATA Europe & Latam; Brussel; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

International environment

European projects

Job summary

NTT DATA Europe & Latam is seeking a Technical Team Leader for an European Institution in Brussels. The role requires managing front and back office teams, planning, and ensuring service levels with strong leadership and process improvement. Fluency in English and French at B2 level is expected.

You will lead operational teams, oversee resource allocation, monitor costs and timescales, and drive continuous improvements within an international environment.

Qualifications

• Bachelor's degree with 7+ years of Team Leader experience or Master's degree with 5+ years of Team Leader experience.
• Experience coordinating proximity support teams and hands-on understanding of team challenges.
• Project management experience in operations, not software delivery.

Responsibilities

• Daily operational team management of Front Office and/or Back Office teams, including planning, tasks, SLA review, quality control, risk analysis, call handling status and escalation.
• Resource planning: shifts, holidays, projects, costs, timescales, and level of service.
• Provide regular, accurate reports and escalations; supervise change control procedures.

Skills

Team leadership

Resource planning

Change management

Communication

Problem solving

Education

Bachelor's degree

Master's degree

Tools

ITIL knowledge

Job description

NTT DATA Europe & Latam is seeking a Technical Team Leader for an European Institution in Brussels. The role requires managing front and back office teams, planning, and ensuring service levels with strong leadership and process improvement. Fluency in English and French at B2 level is expected.

You will lead operational teams, oversee resource allocation, monitor costs and timescales, and drive continuous improvements within an international environment.