Global IT Account Manager - Growth, Renewals & Solutions
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Benefits offered by this job
Job summary
Odoo in Ottignies-Louvain-la-Neuve seeks an Account Manager to be the primary commercial contact for a portfolio of clients across Europe and Africa, building lasting relationships and driving customer success.
You will work with CIOs, CFOs, and CEOs to understand challenges, upsell where appropriate, and secure contract renewals while exploring the breadth of Odoo’s solutions in a fast-paced, collaborative environment.
Qualifications
- Must-have: Business Degree (Bachelor or Master).
- Strong relational and negotiation skills.
- Solution-oriented mindset.
- Excellent organizational skills; manage around 150 clients.
Responsibilities
- Managing a portfolio of existing clients, in Europe and Africa.
- Analyze and understand your customers' IT projects: you will be their Odoo sales expert.
- Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo.
- Demonstrate the product (new apps, features) and new versions to end-users.
- Negotiate contract renewals: from monthly to multi-year subscriptions.
Skills
Education
Job description
As an Account Manager, you’ll be the key commercial contact for your portfolio of clients, building long-term relationships that drive their success—and ours. Your role is to ensure customer satisfaction, grow our partnerships through upselling, and secure contract renewals.
You’ll work directly with CIOs, CFOs, and CEOs from companies of all sizes, helping them transform the way they do business. By understanding their challenges, you’ll deliver tailored solutions that make a real impact.
At Odoo, the scope of our solutions is so broad that you’ll never stop learning. Armed with creativity and expertise, you’ll quickly become a trusted advisor, capable of addressing your clients’ unique needs. This isn’t just about selling; it’s about creating value and making a difference for your clients.
Ready to take your sales career to the next level? Join us and help businesses thrive!
- Managing a portfolio of existing clients, in Europe and Africa
- Analyze and understand in depth
your customers' IT projects: you will be their Odoo sales expert! - Identify potential/incentive future sales: increase your customers' use of the solution by offering them the right package in Odoo
- Demonstrate the product (new apps, features) and new versions to end-users
- Negotiate contract renewals: from monthly to multi-year subscriptions
- Business Degree (Bachelor or Master)
- Strong relational & negotiation skills
- Solution-oriented
- Strong organizational skills: you will have around 150 clients to manage!
- 0 to 3 years of exp. in IT/Sales
- Belgian work permit
Positions opened:
1 French & English Speaker
1 English & Portuguese Speaker
1 French, Arabic & English Speaker
- Smart, ability to learn quickly
- Ability to work in a dynamic, fast-paced and competitive environment.
- Sales experience
- Passion for IT
1) Direct Approach:
If the client can be directly supported by our teams (e.g., their needs are standard and well-covered by Odoo), we handle everything internally, including the commercial relationship and the implementation.
2) Indirect Approach:
If the client has specific needs that we do not cover internally, such as:
- Custom integrations,
- Specific localization (accounting, payroll, etc.) not yet supported by Odoo,
then we involve an Odoo partner.
More info about our Partners here
Role of the Partner:
The partner handles implementation and consultancy to meet the client's specific needs.
Odoo’s Role in this Case:
We remain in charge of the commercial relationship with the client.
3) In Summary:
In the indirect approach, Odoo maintains the commercial contact but outsources the implementation to a partner. This ensures the client’s expectations are met while keeping Odoo involved in the project.
PERKS & BENEFITS
Let’s be honest, working at Odoo is not easy; we are not perfect. We evolve so fast that we often break things, we challenge the status quo, and everyone has to bear real responsibilities. We expect everyone to take complete responsibility, even for issues that are not related to them directly.
The salary and responsibilities you will get at Odoo do not depend on your position in the hierarchy, but more on your experience, skills and the impact you have on the company.
In the countries where we can do it, we have implemented a flexible salary policy based on a company cost. We let each employee choose how they want to structure their salary and which benefits they want to take advantage of, i.e. gross salary, number of holidays per year, company car, fuel card, etc.
You will start your Odoo journey with two weeks of intensive functional training to become an expert on the product. Then, you'll have to take the Odoo certification. From there, your learning curve will continue to climb! You will learn new things every day: business and IT will no longer hold any secrets for you.
We also have a Learning & Development department, always looking for new trainings to add to our training catalogue. We invest a lot in internal and external training. We think everyone at Odoo should have at least 10 days of training per year.
Working at Odoo is probably harder than working in another company. People quickly have strong responsibilities, there are a lot of things to learn, and the environment continuously changes. We can work hard, but we need to have fun too. Here are some of the advantages we offer to all employees:
- Unlimited afterwork parties
- After-work sports
- Team-building & events
- A delicious meal every day, cooked by the best catering team
And many more!
Coming from abroad? We'll help you relocate to Belgium!
Your first month's rent and your flight ticket to Belgium are paid by Odoo.
The exchange program allows employees to apply to a similar position in a subsidiary of Odoo, in another country.
Our Recruitment team will check if you match the requirements and our team needs!
If your CV is positively reviewed, you will receive a call from one of our recruiters so that you can explain your motivations and ask any questions you may have.
1) Meet the team leaders for a motivational interview
2) Business case time! Meet the manager and prepare a demo in Odoo 💻
If the 3 previous steps were positive, you will receive an offer to join our Dream team!
Are you ready to learn fast and have a real impact on the company?
With a team of smart people who like working hard and have fun too, we released the most disruptive enterprise management software in the world: Odoo. Fully open source, full-featured with apps like Accounting, HR, CRM, Manufacturing, and 4,000 more. Its online offer is 3 times more affordable than traditional competitors like SAP and Microsoft.
You think it's too good to be true? See for yourself. Preview our 1-click demo.
7,000,000
60% year over year
40 employees
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