Enterprise App Support Engineer: Cloud, AI & Automation

WLG; Eigenbrakel; Hybride; EUR 70 000 - 110 000; Plein temps

Résumé du poste

WLG in Belgium seeks three specialists for an escalation desk based at Braine-l'Alleud with 50% on-site, covering third-line application engineering, cloud configuration, and an AI tooling strand going into production.

You will deploy and manage server applications on Windows and Linux, integrate with identity providers, support client apps on end-user machines, manage Atlassian products, monitor ops, and report KPIs while delivering 2nd- and 3rd-line support to agreed SLAs.

Qualifications

• Real third-line application support experience on both Windows and Linux servers.
• Atlassian administration and configuration in an enterprise setting.
• Cloud configuration in Azure and AWS, and identity integration.
• Working to service levels in a support organisation, and the documentation habits that go with it.
• An appetite for the AI-integration strand — this part of the role is being built now.

Responsabilités

• Deploy and manage server applications on Windows and Linux, and integrate them with identity providers.
• Support the creation and deployment of client applications on end-user workstations.
• Manage and configure the Atlassian product set.
• Keep the operational and support environments maintained, and monitor application performance.
• Gather and report metrics and KPIs, and support in-service operation of the systems.
• Configure cloud components across Azure and AWS, including identity groups and roles.
• Deploy, configure and support AI-based solutions, tools and agents, and their integration with the commercial applications in production — then keep them monitored and maintained.
• Provide second- and third-line support for end-user queries to the agreed service levels, troubleshooting software issues with minimal disruption.
• Support the local CIS support units and other support staff in daily operations.

Connaissances

Third-line support

Atlassian administration

Azure

AWS

AI integration interest

Outils

Windows Server

Linux Server

Atlassian Suite (Jira/Confluence)

Azure

AWS

Description du poste

WLG in Belgium seeks three specialists for an escalation desk based at Braine-l'Alleud with 50% on-site, covering third-line application engineering, cloud configuration, and an AI tooling strand going into production.

You will deploy and manage server applications on Windows and Linux, integrate with identity providers, support client apps on end-user machines, manage Atlassian products, monitor ops, and report KPIs while delivering 2nd- and 3rd-line support to agreed SLAs.