Engineering Internship - SaaS & Renewable Energy

3E; Brussel Hoofdstad; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

6-month traineeship

Training on the job

Permanent opportunity after internship

International environment

Job summary

3E in Brussels is seeking a SaaS Engineer Trainee to support client use of the SynaptiQ platform and assist with onboarding and feature development. The role combines first-level support with platform development, testing, and process improvements.

You will work under Senior SaaS Engineers, gain hands-on training, and have opportunities to transition to a permanent role after the traineeship.

Qualifications

• You are pursuing or hold an Engineering degree and can work in English.
• You possess strong analytical and communication skills and a customer focus.
• You are curious and keen to improve processes and tooling.
• You are interested in SaaS products and willing to learn.

Responsibilities

• Provide first-level client support and translate needs into technical solutions.
• Assist with deployment and onboarding on the SynaptiQ platform.
• Develop and maintain platform features under guidance of senior engineers.
• Test new features, report bugs, and help resolve issues.
• Propose improvements to internal tools and processes.

Skills

English proficiency

Analytical skills

Communication skills

Curious mindset

SaaS interest

French or Dutch knowledge

Databases & operating systems

MySQL or relational DBMS

Education

Engineering degree or enrolled

Tools

MySQL

Job description

As a SaaS Engineer Trainee, you will play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features.

Your key responsibilities will be:

1. Client Support and Engagement:

• Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
• Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
• Understand clients' needs and translate these into appropriate technical solutions.
• Assist with the helpdesk and ticketing system, performing offsite analysis, and providing guidance in the installation of equipment.

2. Platform Development:

• Provide input/ideas for the development and maintenance of the SynaptiQ platform.
• Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
• Adhere to quality standards to ensure the software meets both technical and customer needs.

3. Testing and Debugging:

• Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation.
• Provide detailed reports on bugs and assist in their resolution.

4. Process Improvement:

Propose creative solutions to improve or automate internal tools and processes and implement solutions.

• Keep abreast of the latest developments in SaaS technologies and platforms.
• Continually improve your knowledge and skills to contribute more effectively to the team.

As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us.

To successfully fill this role, we are looking for someone fitting the following profile:

• You are enrolled in an Engineering degree (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one.
• You have full proficiency in English.
• You have strong analytical skills to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
• You have excellent communication skills, proactive attitude and customer-oriented mindset.
• You have curious mindset, always looking for ways to improve processes and tooling.
• You are interested in SaaS products and ready to deep dive into it.
• You have knowledge of French and/or Dutch.
• You have knowledge of databases and operating systems.
• You are experienced with MySQL or other relational database management system.

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

• A 6-month full-time traineeship.
• Possibility to permanently join the team after the completion of your internship.
• Training on the job by our experts so you get to know our solution and work in and out
• Flexibility in our open-minded company.
• An international environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities.

>> Check-out what Simon has to say about what it means to be Working as a SaaS Engineer at 3E