Engagement Manager - NGO

Michael Page; Brussel; Sur place; EUR 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Salary according NGO standards

Résumé du poste

Damien Foundation in Brussels seeks a senior Donor Engagement Lead to drive retention, engagement and lifetime value for individual giving. You will own donor journeys, oversee multi-channel stewardship, and lead data-driven improvements with CRM and automation, collaborating with ICT and Brand teams.

Ideal candidates have a master’s degree and 5+ years in donor lifecycle management, CRM marketing, and data analytics, with fluency in FR/Dutch and strong English.

Qualifications

• Master’s degree in marketing, sales, economics, communications or equivalent.
• Minimum 5 years in donor engagement, donor retention, CRM-driven marketing, or lifecycle management.
• Fluent in French and Dutch, professional English.
• Strong organizational, digital mindset and results-focused leadership.

Responsabilités

• Define and lead the long-term donor retention strategy and optimize the donor lifecycle.
• Drive donor retention, lifetime value and sustainable revenue from individual giving.
• Lead multi-channel donor stewardship and engagement initiatives.
• Coordinate donor journey stakeholders to ensure consistency and impact.
• Strengthen donor loyalty, advocacy and long-term commitment through personalized engagement.
• Ensure GDPR compliance and data governance across donor activities.

Connaissances

Donor Engagement

CRM Marketing

Leadership

Project Management

Data Analysis

Formation

Master's degree in Marketing, Economics, Communications, or related field

Outils

CRM systems

Marketing automation

Description du poste

Uit Job alert aan/uit Aan

Wat:

Frequentie: Dagelijks Wekelijks

Join an international medical non-profit organisation dedicated to promoting equitable access to resilient healthcare systems worldwide, including in Belgium, with the mission of ensuring that no one suffers or dies from preventable and treatable diseases.

The organisation operates across multiple countries, advancing public health through sustainable healthcare initiatives. It provides expert, compassionate care to people affected by tuberculosis and neglected tropical skin diseases, such as leprosy and leishmaniasis, which are closely associated with poverty, while working in close collaboration with local health systems and communities.

Your role ?

1. Individual Donor Retention Strategy

• Define and lead the long-term individual donor retention strategy,
• Own and continuously optimize the donor lifecycle (welcome, engagement, upgrade,loyalty, reactivation).
• Drive donor retention, lifetime value and sustainable individual giving revenue.

2. Donor Experience & Engagement

• Ensure a consistent, seamless and donor-centric experience across all touchpoints.
• Lead multi-channel donor stewardship and engagement initiatives.
• Strengthen donor loyalty, advocacy and long-term commitment through personalized engagement.
• Coordinate stakeholders involved in the donor journey to ensure consistency and impact.

3. Performance & Continuous Improvement

• Define, monitor and report on retention, engagement and lifetime value KPIs.
• Translate donor insights into strategic recommendations and improvement actions.
• Evaluate initiatives and optimize resource allocation based on impact.
• Foster a data-driven culture of continuous improvement.

4. Data-Driven Donor Journeys

• Advance the use of donor data to personalize journeys and improve decision-making
• Partner with ICT and CRM teams to ensure reliable data, segmentation and automation.
• Optimize donor journey processes through data, testing, and technology.
• Ensure donor engagement is supported by accurate, actionable and shared data.

5. Mission-led Donor Communications

• Strengthen the emotional connection between donors and Damien Foundation.
• Shape donor communications together with Brand & Acquisition to maximize engagement and loyalty.
• Ensure storytelling and engagement support long-term donor commitment and sustainable revenue growth.
• Contribute to a coherent donor experience aligned with the organization's positioning.

6. Data Governance & GDPR Compliance

• Ensure all donor engagement, retention, communication, and data management activities comply with GDPR requirements and internal data protection policies.
• Safeguard donor privacy, consent management, data accuracy, and the secure use of personal data across all channels and systems

Profiel

• You have a master's degree in marketing, Sales, Economics, Communications, or equivalent experience.
• You have a minimum of 5 years' experience in donor engagement, individual giving, donor retention, CRM-driven marketing, or customer/donor lifecycle management, with a proven ability to design and optimize data-driven journeys that strengthen loyalty, lifetime value, and long-term support.
• Experience in the non-profit or social impact sector is an asset.
• You are fluent in French and Dutch, with professional proficiency in the other national language and excellent written and spoken English.
• Strong organizational skills, with a focus on efficient processes, continuous improvement, and operational excellence.
• Strong digital mindset, with the ability to support digital transformation and leverage digital tools to achieve strategic objectives.
• Opportunity-driven, action-oriented, and results-focused, with strong attention to detail and a proven ability to deliver long-term results.
• Strong leadership, project management and change management skills.
• Proven people management experience, with the ability to lead and develop teams through organizational transformation while fostering a culture of open communication and collaboration.
• Strong analytical skills with the ability to translate donor data into actionable insights.
• Experience with CRM systems, donor segmentation, and marketing automation.
• Experience with ERP software is an asset .
• Excellent writing skills and communication skills

Aanbod

• Make a meaningful impact: Contribute to sustainable public health programmes by strengthening long-term relationships with individual donors and increasing their commitment to Damien Foundation's mission.
• Shape the future of donor engagement: Play a key role in building a more donor-centric, data-driven and loyalty-focused approach that increases donor lifetime value and supports sustainable fundraising growth.
• Join a passionate and committed team: Work alongside dedicated professionals united by a shared commitment to global health, social impact and an outstanding donor experience.
• Grow through a strategic and rewarding role: Take ownership of donor retention, engagement journeys and continuous improvement initiatives within a respected international NGO
• The salary package (no company car) will be according NGO standards.