Employee Relation Case Manager

Just Eat Takeaway.com; Brussel Hoofdstad; Sur place; EUR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Learning opportunities

Team events

Drinks and parties

Résumé du poste

Just Eat Takeaway.com is seeking an Employee Relations professional to deliver high‑quality support across Belgium, with initial focus on the Belgian context and potential expansion to other countries. You will handle investigations, disciplinary matters, performance issues, and accommodations, while ensuring fair application of policies.

Collaborating with People Services and legal teams, you will validate cases, escalate when needed, and maintain content quality for Employee Relations

Qualifications

• Experience handling internal investigations and maintaining high-quality content for Employee Relations guidelines and policies.
• Ability to collaborate with People Services teams for case validation and escalation management.

Responsabilités

• Provide high-quality, efficient service on employee relation matters.
• Manage performance management, disciplinary matters, accommodations, disputes, whistleblowing investigations, sickness management, and return-to-work coordination.
• Collaborate with HR Business Partners to support employees and guide management.
• Respond to inquiries through the People Services Portal and other channels.
• Maintain SLAs around responsiveness and employee satisfaction.

Connaissances

Employee relations

Investigations

Dispute resolution

Stakeholder management

Policy enforcement

JIRA

Formation

Post secondary education in HR or Psychology

Outils

JIRA

Description du poste

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partner s across the globe.

As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, whistleblowing investigations, sickness management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes. You will manage and foster positive relationships between employees and the organisation, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the Belgium context at first, with opportunities to support additional countries later. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment. Responding to employee inquiries through the People Service Portal (JIRA system) and other channels, identifying needs, and escalating issues, as the needs arise. Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction. Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures Establish meaningful relationships and communication within the People Services teams and between teams across departments assigned Collaborating closely with the legal teams to validate and elevate cases when appropriate Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution. support with documentation and best practices Familiarity with social negotiation bodies context. Develop business acumen for departmental support.

This position requires Post secondary education in Human Resources, Psychology, or similar. Experience managing internal investigations & demonstrated ability to maintain high-quality content for Employee Relations guidelines and policies. Effective collaboration skills with People Services teams for case validation and escalation management.

Languages: business level in either French or Dutch, fluent English. Holidays: based on a full-time contract, you’ll receive 20 vacation days and 12 additional ADV days. Plenty of learning opportunities through our Learning Hub, Bookboon, internal training, and online English courses. The best events: drinks, team outings, and fun parties with all your colleagues! Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Every time a customer decides where to order, they're picking a side. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.