Emerging Markets Customer Service Coordinator

Abbott; Machelen; Sur place; EUR 27 000 - 34 000; Plein temps

Résumé du poste

Abbott in Belgium is seeking an Emerging Markets Junior Customer Service Representative to manage customer orders from start to finish, supporting distributors across Eastern Europe, Africa, the Middle East, Israel, Ukraine, and other international markets.

You will act as a key link between customers, sales teams, logistics partners, and internal stakeholders, ensuring accurate order processing, timely deliveries, and high-quality service in a fast-paced, global environment.

Qualifications

• Customer service experience in a fast-paced environment.
• Experience with order management and logistics coordination.
• ERP experience, preferably SAP.
• Strong communication with internal and external stakeholders.

Responsabilités

• Process and monitor customer orders in SAP.
• Follow up on large and complex orders to ensure timely delivery.
• Manage backorders and keep customers informed.
• Handle customer inquiries, complaints, returns and credit notes.
• Coordinate with distributors, couriers, warehouses, and internal teams.
• Maintain customer, pricing and product master data.
• Support inventory management and stock monitoring.
• Ensure compliance with procedures, quality requirements and service standards.
• Contribute to continuous improvements and operational excellence in Customer Service.

Connaissances

Customer service

Order management

Logistics coordination

Attention to detail

Communication skills

Formation

Upper secondary diploma / High school diploma

Outils

SAP

Description du poste

Abbott in Belgium is seeking an Emerging Markets Junior Customer Service Representative to manage customer orders from start to finish, supporting distributors across Eastern Europe, Africa, the Middle East, Israel, Ukraine, and other international markets.

You will act as a key link between customers, sales teams, logistics partners, and internal stakeholders, ensuring accurate order processing, timely deliveries, and high-quality service in a fast-paced, global environment.