EMEA Service Operations Coordinator

AVT; Oost-Vlaanderen; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

AVT in Belgium is seeking a Service Operations Coordinator to streamline service activities for customers and field teams. You will act as a vital link between customers, Field Service Engineers, Sales and headquarters to ensure smooth operations.

The role emphasizes scheduling, follow-up, and proactive communication across regions, with a focus on accuracy and timely resolution in an international environment. Strong organizational and communication skills are essential.

Qualifications

• Experience in customer service or service coordination is preferred.
• Strong organizational and follow-up abilities.
• Ability to work in a fast-paced, international environment.

Responsabilités

• Coordinate and confirm onsite service visits with customers and Field Service Engineers.
• Plan and schedule preventive maintenance visits for customers under service contracts.
• Monitor the service inbox, respond to customer requests, and open service calls in the relevant systems.
• Follow up on spare parts and service-related processes, including shipments, invoicing, and delivery tracking.
• Support the Field Operations Manager with ongoing operational and administrative activities.
• Maintain clear communication and follow-up with customers throughout the service process.
• Work closely with Field Service Engineers, Sales, headquarters, and other internal teams for coordination and timely resolution of customer needs.
• Support regional service projects and additional operational activities as required.

Connaissances

English fluency

Dutch fluency

French fluency

Customer service

Coordination

Time management

Interpersonal skills

Description du poste

AVT in Belgium is seeking a Service Operations Coordinator to streamline service activities for customers and field teams. You will act as a vital link between customers, Field Service Engineers, Sales and headquarters to ensure smooth operations.

The role emphasizes scheduling, follow-up, and proactive communication across regions, with a focus on accuracy and timely resolution in an international environment. Strong organizational and communication skills are essential.