Dutch Speaking - Content Moderation/Customer Service Agent in Malta

Next Job Abroad; Belgique; Sur place; EUR 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Relocation package

Fully paid training

Great Place to Work-Certified

Health care benefits

Career growth opportunities

Bonuses

Résumé du poste

Next Job Abroad is seeking a Dutch Speaking Content Moderation/Customer Service Agent to join our Malta-based team. You will review user content and assist Dutch-speaking users across chat, email and phone to ensure a positive experience.

We value attention to detail, strong English skills, and a willingness to relocate. The role blends moderation with frontline customer support in a dynamic iGaming environment.

Qualifications

• Fluency in Dutch and English is essential.
• Experience in customer service or content moderation is advantageous.
• Strong attention to detail and analytical skills are required.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Familiarity with CRM systems and moderation tools is beneficial.
• Willingness to relocate to Malta.
• Interest in online safety and moderation is advantageous.

Responsabilités

• Evaluate and moderate user content to ensure adherence to community standards
• Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience
• Efficiently resolve customer inquiries and issues in a friendly and professional manner
• Collaborate with team members to enhance the overall user experience
• Maintain accurate records of customer interactions and moderation activities
• Provide feedback on user trends and moderation process improvements
• Keep updated on best practices within the content moderation and customer service sphere

Connaissances

Dutch language fluency

English proficiency

Attention to detail

Communication skills

Multi-tasking

CRM experience

Relocation willingness

Online safety interest

Outils

CRM systems

Content moderation tools

Description du poste

Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms.

As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you!

Responsibilities

• Evaluate and moderate user content to ensure adherence to community standards
• Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience
• Efficiently resolve customer inquiries and issues in a friendly and professional manner
• Collaborate with team members to enhance the overall user experience
• Maintain accurate records of customer interactions and moderation activities
• Provide feedback on user trends and moderation process improvements
• Keep updated on best practices within the content moderation and customer service sphere

Requirements

• Fluency in Dutch and strong command of English; knowledge of additional languages is a plus
• Experience in a customer service or content moderation role is advantageous
• Exceptional attention to detail and strong analytical skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with CRM systems and content moderation tools is beneficial
• Willingness to relocate to Malta and embrace new experiences
• Strong interest in online safety and content moderation is an advantage

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!