Digital Skills Trainer (French) — Hybrid ICT Training & Support

Itproposal

Namen

Hybride

EUR 42 000 - 65 000

Plein temps

14 jours+

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Résumé du poste

Itproposal is seeking a Digital Skills Trainer to deliver ICT training, provide user support, and assist during the rollout of a new address and building management system. The role combines training delivery, helpdesk support, and assisting users with application-related questions and data correction processes. Location: Namur, Belgium.

Hybrid work arrangement with at least 60% onsite presence. French language required (C2).

Qualifications

Experience delivering ICT training onsite and remotely.
Experience creating ICT training materials.
Strong presentation and communication skills.
Experience providing user support/helpdesk services.
Knowledge of operating systems.
Experience designing blended learning programs.
Ability to explain technical concepts to non-technical users.
Fluent French (C2).

Responsabilités

Deliver ICT training sessions both onsite and remotely.
Prepare and maintain training materials and user guides.
Design blended learning programs (classroom and e-learning).
Provide first‑line user support via phone and online channels.
Assist users with application usage and best practices.
Support the resolution of reported issues and application anomalies.
Collaborate with internal teams to improve user adoption and training effectiveness.
Use AI tools where appropriate to enhance training content.